Service Billing Coordinator
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Company Overview
At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.
We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.
Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We’re dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.
If you are ready to be exceptional in your chosen career, apply to work with us today!
Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:
- Paid vacation and sick time
- Company Paid Holidays
- Additional paid time off for life events (e.g., jury duty, bereavement)
- Competitive compensation
- 401(k) retirement plan with competitive company match
- Medical, Dental, and Vision insurance
- Short-term/Long-term disability insurance
- Life Insurance
- Career Advancement Opportunities and more!
**This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process**
Job Summary:
Integrated Fire & Security Solutions is seeking a detail-oriented Service Billing Coordinator to support our Fort Myers, FL office. This in-office role reports to the Service Manager and works closely with senior leadership. The position is responsible for service billing accuracy, coordination of service activities, permitting support, accounts receivable tasks, and general administrative duties. This is an in-office role and will primarily support the Fort Myers, FL market and surrounding areas.
We are looking for a task-driven professional who excels in organization, accuracy, and customer service, and who can effectively manage multiple administrative and billing responsibilities in a fast-paced service environment.
Essential Duties and Responsibilities:
- Process billing for inspections and service work, including verifying accuracy prior to submission.
- Coordinate and set up service calls in SME.
- Close old service calls in company CRM/Accounting System once billed and paid in full, or when billing is no longer applicable.
- Prepare and submit permit applications to the local Authority Having Jurisdiction (AHJ).
- Manage Fort Myers Service Department accounts receivable, including collections of past-due balances.
- Schedule inspections and ensure all required documentation is completed.
- Update customer contact information in company CRM/Accounting System as received.
- Receive daily packages; label and mark boxes with appropriate codes, and process packing slips.
- Receive daily mail and route to the appropriate individuals.
Required Skills & Qualifications
- 2-4 years of relevant billing, administrative, or office experience
- Ability to work consistently in an in-office environment.
- Excellent attention to detail and accuracy in data entry.
- Strong communication skills for interaction with customers and internal teams.
- Ability to prioritize tasks and meet deadlines in a dynamic environment.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.)
- Proficiency in CRM systems or relevant Accounting software.
- Working knowledge of standard office equipment.
- Ability to work independently and remain task focused.
This role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs. Field positions may involve heavy lifting, working in varying climates (including outdoor conditions), construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protective equipment (PPE) may be required. Some roles may require travel.
Fortis Fire & Safety Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations are available for individuals with disabilities to perform the essential functions of their jobs. Employment is contingent upon successful completion of job-related pre-employment screenings, which may include a background check and/or drug testing, in accordance with applicable laws.
Applicant Notices
Fortis Fire & Safety provides required federal, state, and local labor law notices to all applicants.
Applicants may review the following notices at any time:
Federal Notices
- FMLA General Notice (English)
- FMLA General Notice (Spanish)
- USERRA Rights Notice (English)
- USERRA Rights Notice (Spanish)
- Employee Polygraph Protection Act (EPPA) Notice (English)
- Employee Polygraph Protection Act (EPPA) Notice (Spanish)
- E-Verify Participation Posters
- Right to Work Posters
E-Verify Notice
Fortis Fire & Safety Inc. participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all new hires. For more information, visit https://www.e-verify.gov
Illinois Notices
- Your Rights Under Illinois Employment Laws
- Illinois Paid Leave for All Workers Act
- Illinois Equal Pay Act - Pay Transparency Notice
- VESSA (Victims' Economic Security and Safety Act)
- Illinois Right to Privacy Poster (English)
- Illinois Right to Privacy Poster (Spanish)
- Illinois Right to Privacy Poster (Polish)
California Notices
- CA Minimum Wage
- CA Paid Sick Leave
- CA Pregnancy Disability/CFRA Leave
- CA Whistleblower Protections
- CA Transgender Rights
North Carolina Notices