{"id":3765397,"url":"https://alion.io/job/fortive-customer-service-associate","title":"Customer Service Associate","company":{"id":1907282,"name":"Fortive","domain":"fortive.com","url":"https://alion.io/company/fortive","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":91,"open_postings":44,"ghost_share":0,"stale_share":0.341,"repost_share":0.045,"time_to_fill_p50_days":55,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T21:41:23Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-15T17:36:29Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"JOB DESCRIPTION\nCustomer Service Associate\nOverview:\nThe position of Customer Service Associate is based in Pittsburgh, Pennsylvania. The primary responsibility of the Customer Service Associate is to answer product questions and suggest information about other products and services, process purchase orders, prepare correspondence, work with internal teams to fulfill customer needs and provide backup coverage for OLW receptionist. The overall goal is to provide the best customer service to internal and external customers every transaction, every time.\nEssential Duties and Responsibilities:\nProvide quality telephone and email support with a high degree of customer service, expertise, and timeliness. Focused on all Customer Service Order Management responsibilities\nProactively maintain communications with callers throughout the analysis and resolution process\nWork with other departments and internal teams to assure prompt and professional resolution of customer requests\nResponsible for processing customer purchase orders with highest level of accuracy and efficiency\nProcess customer requests, such as expedites, in a fast-paced environment to meet critical customer safety needs\nMeet personal/team qualitative and quantitative targets\nAbility to work effectively with team members to resolve customer issues\nMaintain current knowledge of all product and service offerings\nAccurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system. Track open cases and keep cases current and complete\nRequires strong attention to detail, outstanding resourcefulness, flexibility, and the ability to work independently as well as within a team setting\nMust be available to work standard shift until 8 pm and work company holidays.\nQualifications Required (Non-Negotiable):\nBachelor’s Degree or equivalent work experience\nCompleted a minimum of six months in the role as a Customer Service with proven performance in essential duties and responsibilities\nEstablished commitment to providing the best customer service, every transaction, every time\nComprehensive knowledge of Windows software - Excel, Outlook, Word\nFamiliarity with CRM systems and practices\nStrong written and verbal communication skills along with active listening\nAbility to multi-task, set priorities and manage time effectively\nOracle E Business Suites Order Management and Depot Repair experience\nExperience working with distribution\nGas detection experience (sales, customer service)\nExperience with Salesforce.com\nFortive Corporation Overview\nFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.\nWe are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.\nWe are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.\nAt Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.\nAt Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.\nAt Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.\nFortive: For you, for us, for growth.\nAbout Industrial Scientific\nIndustrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.\nWe Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at .","description_format":"text","description_chars":5256,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Test & Measurement Instruments","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-11-04T19:55:53Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.82,"p_room":0.9,"age_days":38,"expected_fill_days":55,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/fortive-customer-service-associate","json_url":"https://alion.io/job/fortive-customer-service-associate.json","meta":{"generated_at":"2026-11-15T18:17:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11045,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1907282},"rest":"https://alion.io/mcp/rest/get_company?id=1907282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortive-customer-service-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortive-customer-service-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortive-customer-service-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortive-customer-service-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortive-customer-service-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3765397}},{"tool":"search_jobs","arguments":{"company":"fortive.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3765397},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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