{"id":3120294,"url":"https://alion.io/job/fortive-facilities-coordinator","title":"Facilities Coordinator","company":{"id":1907282,"name":"Fortive","domain":"fortive.com","url":"https://alion.io/company/fortive","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":90,"open_postings":40,"ghost_share":0,"stale_share":0.4,"repost_share":0.025,"time_to_fill_p50_days":54,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":105000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":348},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-14T15:28:47Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T00:58:36Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 20 years we still retain the spirit of a startup. We are primed for success and we are currently on a high growth trajectory. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally.\nServiceChannel is seeking a Facilities Coordinator to work in highly customer service focused role that will require you to oversee several customer facing systems supporting our clients and service providers. Each interaction is expected to be handled with a high level of professionalism and knowledge to support our clients facility needs and overall ServiceChannel platform assistance.\nKey Responsibilities\nRespond quickly and efficiently to inbound support inquiries via our Zendesk helpdesk platform, emails and phone calls.\n\nProvide baseline training and guidance to Clients and Providers on ServiceChannel applications\n\nIdentify system issues and report them to our Development Team\n\nClosing the communication loop on any and all inquiries or issues in a timely and professional manner\n\nPartner with our Client’s Facility Managers and coordinate service\n\nManaging compliance with scheduled maintenance services\n\nReviewing work order requests for cost saving opportunities related to the asset/equipment being repaired (Warranty, Landlord etc)\n\nProvide Special Project assistance with customer facing initiatives as they arise\n\nMonitor and Evaluate Facility Emergency Work Orders\n\nMonitor internal reporting tools to ensure that process are adhered to.\n\nResponsible for conducting quarterly business review presentations with customers.\n\nConduct weekly/biweekly operations meetings with clients.\n\nEffectively work with cross functional teams to support internal and external initiatives.\n\nCollaborate, Communicate, and Knowledge Transfer to maintain a seamless workflow.\n\nRequired Skills & Experience\n1-2 years experience working in a facilities support role.\n\nExperience providing support and guidance on fundamental computer applications and product specific technical questions, particularly in a fast-paced environment. Experience in the Facilities Management industry required.\n\nVerbal and written English proficiency, including the ability to easily understand instructions and feedback and to respond fluently and precisely.\n\nA high proficiency in Microsoft Excel and Power Point is required.\n\nStrong attention to detail - Accurately capture specific pieces of information (details) and the ability to document these details in the written form.\n\nAdaptive and responsive to feedback and open to updating processes where required.\n\nCollaboration and teamwork is a must. Team members support each other through cross-training, reviewing the learning applications, remote communication methods, procedures, client expectations and program development.\n\nAbility to work independently from home with a strong record of attendance and punctuality. On time attendance to scheduled shifts is required in this role.\n\nMust possess demonstrated Time Management, Organizational and Problem-Solving skills.\n\nThese are remote positions covering 8a-5p in your respective time zone.\n\nRequires a comfort level of being on camera for remote meetings with Clients and Team Meetings.\n\nExperience using Salesforce and Gainsight is preferred.\n\nHigh School Diploma or GED.\n\nPreferred Skills & Experience\nExperience with Facilities Management in a Restaurant, Hospitality, Medical/Veterinary or Retail setting.\n\nRecord of success supporting Enterprise B2B SaaS products\n\nWhy Work for Us?\nOur work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work. Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers and sports nuts. We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty.\nIn addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!\nFortive Corporation Overview\nFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.\nWe are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.\nWe are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.\nAt Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.\nAt Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.\nAt Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.\nFortive: For you, for us, for growth.\nAbout ServiceChannel\nServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.\nWe Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at .\nPay Range\nThe salary range for this position (in local currency) is 51,300.00 - 85,700.00","description_format":"text","description_chars":7964,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Life insurance","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Test & Measurement Instruments","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-23T00:12:59Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":11,"expected_fill_days":54,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/fortive-facilities-coordinator","json_url":"https://alion.io/job/fortive-facilities-coordinator.json","meta":{"generated_at":"2026-10-27T03:28:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2768,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1907282},"rest":"https://alion.io/mcp/rest/get_company?id=1907282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortive-facilities-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortive-facilities-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortive-facilities-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortive-facilities-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortive-facilities-coordinator"}]}