{"id":3886910,"url":"https://alion.io/job/fortive-manager-customer-success","title":"Manager, Customer Success","company":{"id":1907282,"name":"Fortive","domain":"fortive.com","url":"https://alion.io/company/fortive","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":91,"open_postings":44,"ghost_share":0,"stale_share":0.341,"repost_share":0.045,"time_to_fill_p50_days":55,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-22T13:14:59Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-15T17:36:29Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Summary \nThe Manager, Customer Success is responsible for driving revenue retention, customer lifetime value, and scalable customer experience execution by leading a team of Customer Success Managers. This role ensures consistent adoption of the Customer Success model to improve product utilization, reduce churn, and accelerate renewals and expansion opportunities.\nAs a player-coach, the Manager leads team performance while directly engaging in complex customer scenarios, and partners cross-functionally to remove friction across the customer lifecycle and improve operational efficiency.\nCore Accountabilities\n1. Revenue Retention & Growth\nOwn team performance against renewal rate, churn reduction, and expansion targets\nDrive proactive account engagement to increase product adoption and customer value realization\nLead strategy for at-risk accounts and escalations to protect revenue\n2. Team Performance & Development\nBuild and coach a high-performing team aligned to customer outcomes and commercial objectives\nEstablish clear expectations, accountability, and development plans for each team member\nImprove time to productivity through structured onboarding and continuous coaching\n3. Operational Excellence & Scalability\nEnforce standard work and CRM discipline to improve execution consistency and forecasting accuracy\nDrive continuous improvement initiatives to enhance productivity and cost-to-serve\nScale repeatable processes to support growth without proportional headcount increases\n4. Customer Experience & Cross-Functional Alignment\nPartner with Sales, Support, Product, and Operations to improve end-to-end customer experience\nReduce handoff friction and improve alignment across the commercial lifecycle\nEnsure consistent delivery of customer-centric, outcomes-based engagement\n5. Data-Driven Performance Management\nLeverage reporting and dashboards to drive visibility, prioritization, and decision-making\nTranslate insights into coaching actions, process improvements, and revenue protection strategies\nImprove system adoption to enable automation, insight generation, and scalability\nQualifications \nRequired\nBachelor’s degree or equivalent professional experience \nMinimum of 5 years of experience in Customer Success, Account Management, or a related customer-facing role \nMinimum of 5 years of experience in people management or team leadership experience \nDemonstrated ability to lead change, coach performance, and drive accountability \nStrong written, verbal, and interpersonal communication skills \nExperience working with CRM platforms such as Salesforce \nPreferred\nExperience in SaaS, technology, or industrial environments \nFamiliarity with customer health metrics, renewal forecasting, and churn-reduction strategies \nExperience applying Lean, Kaizen, or continuous improvement methodologies \nSuccess Measures\nCustomer retention and renewal performance \nTeam productivity, engagement, and ramp effectiveness \nForecast accuracy and proactive risk mitigation \nAdoption of standard work, CRM discipline, and operating cadence \nContinuous improvement and scalability of Customer Success operations \nFortive Corporation Overview\nFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.\nWe are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.\nWe are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.\nAt Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.\nAt Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.\nAt Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.\nFortive: For you, for us, for growth.\nAbout Industrial Scientific\nIndustrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.\nWe Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at .\nPay Range\nThe salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 132000 - 220400.\nBase pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.","description_format":"text","description_chars":6503,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Test & Measurement Instruments","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-11-06T19:59:29Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.868,"p_room":0.6,"age_days":53,"expected_fill_days":55,"reasons":["conf:2","velocity","win:late","crowd:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/fortive-manager-customer-success","json_url":"https://alion.io/job/fortive-manager-customer-success.json","meta":{"generated_at":"2026-11-15T19:29:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13158,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1907282},"rest":"https://alion.io/mcp/rest/get_company?id=1907282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortive-manager-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortive-manager-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortive-manager-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortive-manager-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortive-manager-customer-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3886910}},{"tool":"search_jobs","arguments":{"company":"fortive.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3886910},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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