Solution Consultant & Customer Success Manager

Solution Consultant & Customer Success Manager, Asset Management (Latin America)

Location - São Paulo - SP

Why You Should Join Accruent?

At Accruent, we help organizations transform how they manage their built environments. Our Asset Management solutions enable customers to improve asset performance, streamline operations, reduce risk, and make smarter decisions through connected data and intelligent workflows.

This is a unique opportunity to combine solution consulting, customer success, and commercial growth in one strategic role. You'll work closely with customers across Latin America, helping them achieve meaningful business outcomes while supporting revenue growth and long-term partnerships.

As part of a global organization backed by Fortive, you'll collaborate with talented colleagues, influence product strategy through customer insights, and play a visible role in the continued growth of our Asset Management business.

Why this role matters:

• Directly influence customer success and business growth across Latin America.
• Serve as a trusted advisor to customers throughout their lifecycle.
• Partner with Sales to win new business and expand existing relationships.
• Help shape how organizations manage critical assets and operations.
• Gain exposure to a broad portfolio of enterprise software solutions and global teams.

What You'll Do?

You will manage a portfolio of more than 60 customers across Latin America while supporting new business opportunities throughout the region.

Drive New Business Success

• Partner with Sales teams to understand customer challenges and business objectives.
• Lead discovery sessions and solution-based conversations with prospective customers.
• Deliver compelling, value-driven product demonstrations and presentations.
• Support proof-of-concept activities and help customers evaluate solutions.
• Contribute to winning new business opportunities across the region.

Grow Customer Relationships

• Identify opportunities to expand customer adoption of Accruent's Asset Management solutions.
• Connect customer challenges to solutions across the broader portfolio, including:
  • Engineering Document Management
  • Maintenance Connection
  • Field
  • Related Asset Management solutions
• Collaborate with account teams to support revenue growth within existing accounts.

Drive Customer Success & Retention

• Build trusted, long-term relationships with customer stakeholders.
• Monitor customer health, business goals, and engagement levels.
• Proactively identify risks and develop strategies to improve retention.
• Help customers realize measurable business value from their investment in Accruent solutions.
• Increase solution adoption and overall customer satisfaction.

Provide Strategic Leadership

• Facilitate customer workshops, business reviews, and executive discussions.
• Serve as a strategic advisor throughout the customer lifecycle.
• Share customer feedback and market insights with Product, Marketing, Services, and Customer Success teams.
• Collaborate with global teams to deliver a consistent and high-quality customer experience.

Success in This Role

Performance will be measured through:

• Net Revenue Retention (NRR)
• New business win rate
• Regional revenue growth
• Customer retention and adoption
• Overall customer satisfaction and business outcomes

What You Bring

Required Qualifications:

• 8+ years of experience in Solution Consulting, Pre-Sales, Customer Success, Account Management, or a similar customer-facing SaaS role.
• Experience working with enterprise software solutions.
• Demonstrated success in acquiring, growing, and retaining customer relationships.
• Strong consultative discovery and solution-selling skills.
• Ability to translate customer challenges into measurable business outcomes.
• Experience presenting to technical, operational, and executive stakeholders.
• Strong communication, storytelling, presentation, and relationship-building skills.
• Fluency in Portuguese, Spanish, and English.
• Based in Brazil with the ability to travel throughout Latin America as needed.

Preferred Qualifications:

• Experience in Asset Management, Enterprise Asset Management (EAM), CMMS, Facilities Management, or related industries.
• Experience managing a portfolio of enterprise customers across multiple countries.
• Familiarity with multi-product solution selling and account expansion strategies.
• Experience supporting both customer success and pre-sales activities.

What You'll Get?

At Accruent, you'll have the opportunity to make a meaningful impact while continuing to grow your career in a collaborative, customer-focused environment.

Benefits of Joining Accruent

• A high-impact, customer-facing role with regional visibility and influence.
• Opportunity to work with customers across Latin America and global cross-functional teams.
• Exposure to a broad portfolio of Asset Management solutions and technologies.
• A culture focused on continuous learning, innovation, and professional growth.
• Career development opportunities within Accruent and Fortive.
• Competitive compensation package.
• Flexible work arrangements, including work-from-home flexibility.
• Travel opportunities across Latin America.
• Inclusive and collaborative workplace where diverse perspectives are valued.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Accruent

Personal development and becoming the best you is all about growth and exploring new skills and opportunities - both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.

Accruent is a leading provider of solutions for unifying the built environment -spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].