{"id":1459516,"url":"https://alion.io/job/fortive-solution-consultant-customer-success-manager","title":"Solution Consultant & Customer Success Manager","company":{"id":1907282,"name":"Fortive","domain":"fortive.com","url":"https://alion.io/company/fortive","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":90,"open_postings":40,"ghost_share":0,"stale_share":0.4,"repost_share":0.025,"time_to_fill_p50_days":54,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Rio de Janeiro, Brazil","Brazil"],"countries":["BR"],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":179000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1760},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T21:37:41Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-25T21:42:52Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Solution Consultant & Customer Success Manager, Asset Management (Latin America)\nLocation - São Paulo - SP\nWhy You Should Join Accruent?\nAt Accruent, we help organizations transform how they manage their built environments. Our Asset Management solutions enable customers to improve asset performance, streamline operations, reduce risk, and make smarter decisions through connected data and intelligent workflows.\nThis is a unique opportunity to combine solution consulting, customer success, and commercial growth in one strategic role. You'll work closely with customers across Latin America, helping them achieve meaningful business outcomes while supporting revenue growth and long-term partnerships.\nAs part of a global organization backed by Fortive, you'll collaborate with talented colleagues, influence product strategy through customer insights, and play a visible role in the continued growth of our Asset Management business.\nWhy this role matters:\nDirectly influence customer success and business growth across Latin America.\nServe as a trusted advisor to customers throughout their lifecycle.\nPartner with Sales to win new business and expand existing relationships.\nHelp shape how organizations manage critical assets and operations.\nGain exposure to a broad portfolio of enterprise software solutions and global teams.\nWhat You'll Do?\nYou will manage a portfolio of more than 60 customers across Latin America while supporting new business opportunities throughout the region.\nDrive New Business Success\nPartner with Sales teams to understand customer challenges and business objectives.\nLead discovery sessions and solution-based conversations with prospective customers.\nDeliver compelling, value-driven product demonstrations and presentations.\nSupport proof-of-concept activities and help customers evaluate solutions.\nContribute to winning new business opportunities across the region.\nGrow Customer Relationships\nIdentify opportunities to expand customer adoption of Accruent's Asset Management solutions.\nConnect customer challenges to solutions across the broader portfolio, including:Engineering Document Management\nMaintenance Connection\nField\nRelated Asset Management solutions\n\nCollaborate with account teams to support revenue growth within existing accounts.\nDrive Customer Success & Retention\nBuild trusted, long-term relationships with customer stakeholders.\nMonitor customer health, business goals, and engagement levels.\nProactively identify risks and develop strategies to improve retention.\nHelp customers realize measurable business value from their investment in Accruent solutions.\nIncrease solution adoption and overall customer satisfaction.\nProvide Strategic Leadership\nFacilitate customer workshops, business reviews, and executive discussions.\nServe as a strategic advisor throughout the customer lifecycle.\nShare customer feedback and market insights with Product, Marketing, Services, and Customer Success teams.\nCollaborate with global teams to deliver a consistent and high-quality customer experience.\nSuccess in This Role\nPerformance will be measured through:\nNet Revenue Retention (NRR)\nNew business win rate\nRegional revenue growth\nCustomer retention and adoption\nOverall customer satisfaction and business outcomes\nWhat You Bring\nRequired Qualifications:\n8+ years of experience in Solution Consulting, Pre-Sales, Customer Success, Account Management, or a similar customer-facing SaaS role.\nExperience working with enterprise software solutions.\nDemonstrated success in acquiring, growing, and retaining customer relationships.\nStrong consultative discovery and solution-selling skills.\nAbility to translate customer challenges into measurable business outcomes.\nExperience presenting to technical, operational, and executive stakeholders.\nStrong communication, storytelling, presentation, and relationship-building skills.\nFluency in Portuguese, Spanish, and English.\nBased in Brazil with the ability to travel throughout Latin America as needed.\nPreferred Qualifications:\nExperience in Asset Management, Enterprise Asset Management (EAM), CMMS, Facilities Management, or related industries.\nExperience managing a portfolio of enterprise customers across multiple countries.\nFamiliarity with multi-product solution selling and account expansion strategies.\nExperience supporting both customer success and pre-sales activities.\nWhat You'll Get?\nAt Accruent, you'll have the opportunity to make a meaningful impact while continuing to grow your career in a collaborative, customer-focused environment.\nBenefits of Joining Accruent\nA high-impact, customer-facing role with regional visibility and influence.\nOpportunity to work with customers across Latin America and global cross-functional teams.\nExposure to a broad portfolio of Asset Management solutions and technologies.\nA culture focused on continuous learning, innovation, and professional growth.\nCareer development opportunities within Accruent and Fortive.\nCompetitive compensation package.\nFlexible work arrangements, including work-from-home flexibility.\nTravel opportunities across Latin America.\nInclusive and collaborative workplace where diverse perspectives are valued.\nFortive Corporation Overview\nFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.\nWe are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.\nWe are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.\nAt Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.\nAt Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.\nAt Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.\nFortive: For you, for us, for growth.\nAbout Accruent\nPersonal development and becoming the best you is all about growth and exploring new skills and opportunities - both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.\nAccruent is a leading provider of solutions for unifying the built environment -spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide.\nWe Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at .","description_format":"text","description_chars":8095,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T11:31:26Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.891,"p_room":0.6,"age_days":44,"expected_fill_days":54,"reasons":["conf:3","velocity","win:late","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/fortive-solution-consultant-customer-success-manager","json_url":"https://alion.io/job/fortive-solution-consultant-customer-success-manager.json","meta":{"generated_at":"2026-10-26T01:10:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1548,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1907282},"rest":"https://alion.io/mcp/rest/get_company?id=1907282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortive-solution-consultant-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortive-solution-consultant-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortive-solution-consultant-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortive-solution-consultant-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortive-solution-consultant-customer-success-manager"}]}