{"id":3425806,"url":"https://alion.io/job/fortive-technical-support-consultant-i","title":"Technical Support Consultant I","company":{"id":1907282,"name":"Fortive","domain":"fortive.com","url":"https://alion.io/company/fortive","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"A","score":90,"open_postings":44,"ghost_share":0,"stale_share":0.364,"repost_share":0.045,"time_to_fill_p50_days":54,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":133000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":94},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":false},{"name":"Active Directory","optional":true},{"name":"Auth0","optional":true},{"name":"DNS","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"MS SQL","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-15T16:37:47Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-06T19:59:29Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Technical Support Consultant I (Tier 2 Support)Why You Should JoinBring technical depth and clear communication to a role where both matter. As a Technical Support Consultant, you’ll solve complex product and application issues while guiding audiences ranging from end users and system administrators to contractors, engineers, internal stakeholders, and senior leaders.\nYou’ll deepen your technical expertise, influence operational improvements, and deliver legendary support through accurate guidance, clear expectations, dependable follow-up, and consistent ownership.\nWhat You’ll DoResolve escalated incidents and service requests through advanced troubleshooting and technical analysis.\nAnalyze logs, configurations, APIs, integrations, authentication, and release changes to identify root causes, determine the appropriate corrective action, and coordinate resolution.\nReproduce issues in test or sandbox environments to validate behavior and speed resolution.\nTranslate technical findings into clear, actionable guidance for audiences with different levels of expertise.\nCommunicate progress, impact, uncertainty, ownership, and next steps throughout the support lifecycle.\nPartner with Engineering and Product on defects, performance issues, compatibility concerns, and enhancements.\nDocument investigations, decisions, and resolutions in support and knowledge systems.\nIdentify recurring issues and recommend improvements to processes, documentation, monitoring, and reliability.\nCreate technical content and help strengthen Tier 1 support capabilities.\nManage escalations with calm, credible communication and ownership through resolution or appropriate handoff.\nBuild proficiency across multiple assigned products, with primary ownership of one and the flexibility to support others as business needs evolve.\nParticipate in scheduled after-hours product support rotations as required, with additional pay for approved on-call shifts.\nRequired Qualifications & Skills3+ years of experience in technical support, application support, product support, IT operations, or a related field.\nExperience troubleshooting multi-tier applications, including web applications, APIs, databases, and authentication technologies such as SAML and OAuth.\nHands-on experience with browser developer tools, HAR files, API testing tools such as Postman, and log analysis or monitoring platforms.\nWorking knowledge of incident, problem, and knowledge management practices.\nStrong analytical skills and the curiosity and persistence to find root causes.\nDemonstrated ability to explain complex technical information clearly and credibly to technical and non-technical audiences.\nAbility to adjust technical depth and terminology without sacrificing accuracy.\nConsistent ownership, follow-through, judgment, and professionalism during escalations.\nAbility to collaborate across teams while maintaining accountability for next steps.\nPreferred QualificationsExperience in one or more of the following areas is preferred:\nExperience supporting applications on Windows Server, including services, permissions, event logs, patching, and server configuration.\nWorking knowledge of IIS, including application pools, bindings, authentication settings, SSL certificates, and common HTTP errors.\nKnowledge of networking and web fundamentals, including DNS, ports, firewalls, proxies, HTTP/S, and TLS certificates.\nExperience troubleshooting Microsoft SQL Server using queries, logs, connection settings, permissions, and performance indicators.\nFamiliarity with identity platforms and directories such as Auth0, Microsoft Entra ID, or Active Directory.\nExperience supporting SaaS and customer-managed on-premises applications and coordinating resolution with Engineering, Cloud Operations, Professional Services, or customer IT teams.\nWhat Success Looks LikeLegendary support means consistently combining technical accuracy, clear communication, and strong ownership.\nResolve complex issues through disciplined investigation and effective collaboration.\nMatch the message and level of detail to the audience while preserving accuracy.\nOwn the customer experience through resolution or a clear, appropriate handoff.\nSet realistic expectations and provide timely updates, follow-up, and next steps.\nDocument reusable knowledge and help strengthen Tier 1 capabilities.\nUse recurring issues to improve support processes, product reliability, and customer experience.\nBuild proficiency across assigned products and contribute reliably to scheduled coverage, including after-hours support rotations.\nWhy You’ll Want to Work HereComprehensive U.S. benefits that include health and wellness coverage, life and disability insurance, retirement contributions, open paid time off, and at least 10 paid holidays.\nFamily-focused resources that include paid parental and bonding leave, fertility and family-planning support, adoption assistance, and backup care.\nMental-health, financial-wellness, employee-discount, and education-assistance programs.\nFlexibility to work remotely or from a company office where available.\nEligibility for additional pay when taking an approved on-call shift.\nOpportunities to build transferable technical, customer-support, and leadership skills and pursue future roles across Fortive.\nA collaborative team where you can influence support practices and work directly with Engineering and Product\nFortive Corporation Overview\nFortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.\nWe are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.\nWe are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.\nAt Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.\nAt Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.\nAt Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.\nFortive: For you, for us, for growth.\nAbout Accruent\nPersonal development and becoming the best you is all about growth and exploring new skills and opportunities - both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.\nAccruent is a leading provider of solutions for unifying the built environment -spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide.\nWe Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at .\nPay Range\nThe salary range for this position (in local currency) is 51,300.00 - 85,700.00.\nBase pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.","description_format":"text","description_chars":8935,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Test & Measurement Instruments","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-28T22:24:33Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.872,"p_room":0.9,"age_days":21,"expected_fill_days":54,"reasons":["conf:3","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/fortive-technical-support-consultant-i","json_url":"https://alion.io/job/fortive-technical-support-consultant-i.json","meta":{"generated_at":"2026-11-06T20:11:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4174,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1907282},"rest":"https://alion.io/mcp/rest/get_company?id=1907282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortive-technical-support-consultant-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortive-technical-support-consultant-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortive-technical-support-consultant-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortive-technical-support-consultant-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortive-technical-support-consultant-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3425806}},{"tool":"search_jobs","arguments":{"company":"fortive.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3425806},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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