{"id":2348867,"url":"https://alion.io/job/fortra-customer-success-manager","title":"Customer Success Manager","company":{"id":1768304,"name":"Fortra","domain":"fortra.com","url":"https://alion.io/company/fortra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spain"],"countries":["ES"],"hiring_countries":["ES"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":45000,"period":"year","method":"role_seniority_country_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T04:04:06Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!\nWe are seeking a proactive and customer-centric Customer Success Manager (CSM) to join our team. In this role, you will partner closely with customers to ensure they derive maximum value from our solutions, driving adoption, satisfaction, and long-term loyalty. You will serve as a strategic advisor to key stakeholders, managing customer relationships, health, and success planning. Your ability to align customer goals with company capabilities will be essential to delivering measurable outcomes, reducing churn, and fostering account growth. This role requires strong collaboration across internal teams to anticipate needs, resolve challenges, and create a seamless customer experience.\n\nWHAT YOU'LL DO\nMaintains a strong understanding of the company’s solutions and emerging cybersecurity trends to offer valuable insights to customers and protect their interests.\nProvides expert guidance on product capabilities, ensuring solutions are customized to fit customer-specific needs and industry requirements.\nClearly articulates the business impact of the company’s solutions to help customers achieve their strategic objectives.\nEstablishes and manages the customer journey, ensuring each phase-from onboarding to renewal-drives satisfaction, adoption, and retention.\nLeverages customer data and metrics to proactively identify opportunities for improvement, manage risks, and drive customer success strategies.\nDevelops and implements tailored action plans based on customer goals, ensuring alignment with both customer objectives and internal business strategies.\nProactively monitors customer health and engagement, deploying strategies to address risks and optimize customer outcomes, reducing the likelihood of churn.\nBuilds strong relationships across customer organizations, working with stakeholders from frontline teams to executive leadership to align company solutions with customer goals.\nEnsures customer success by aligning product value with desired business outcomes, fostering long-term partnerships and customer advocacy.\nDelivers clear, impactful presentations tailored to various audiences, ensuring complex topics are understood by both technical and non-technical stakeholders.\nManages complex customer relationships with empathy, engaging customers on a personal level to better understand their needs and provide timely solutions.\nPrioritizes customer needs and responds swiftly to any potential risks or challenges, ensuring quick resolution of issues to maintain high satisfaction levels.\nMaintains accuracy and consistency across all customer deliverables, ensuring high-quality output in both communication and strategy execution.\nMonitors customer activity to identify churn risks, taking proactive measures to mitigate potential loss.\nIdentify and nurture upsell opportunities, collaborating with the sales team to drive additional business from existing accounts.\nCollect and communicate customer feedback to internal teams, ensuring the company’s solutions continue to evolve in line with customer needs.\nWork closely with sales, product, and services teams to ensure smooth onboarding, proactive support, and alignment of solutions with customer requirements.\nSupport junior CSM team members by sharing best practices and providing guidance to ensure high performance across the customer success function.\nLead special projects aimed at enhancing customer engagement, optimizing processes, or contributing to broader business initiatives.\nContinuously refine and improve business analysis processes to enhance efficiency and outcomes.\n\nQUALIFICATIONS\nMinimum length of time in current role: Typically 3-5 years\nRelated work experience: 2+ years of related experience\nEducation requirements: Typically requires a Bachelor's degree or equivalent experience\nExcellent presentation, written, and oral communication skills\nStrong interpersonal skills and experience initiating and building positive relationships\nStrong organizational and time management skills with the ability to manage multiple projects\nCross functional leadership and team coordination skills\nProven ability to navigate difficult and complex customer concerns with ease\nCreative problem-solver who acts confidently - spearheading solutions to problems that arise\nDemonstrated ability to research issues in a resourceful manner prior to escalating\nSubject matter expert in multiple brands\nDemonstrated negotiation and persuasion skills; ability to be tenacious\nAble and willing to travel on-site for customer visits as required by the business (up to 25%)\nStrong problem-solving and analytical skills with keen attention to detail.\nAt Fortra, we’re breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.","description_format":"text","description_chars":5430,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T13:22:51Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.873,"p_room":0.9,"age_days":13,"expected_fill_days":25,"reasons":["conf:1","velocity","win:mid","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fortra-customer-success-manager","json_url":"https://alion.io/job/fortra-customer-success-manager.json","meta":{"generated_at":"2026-10-20T14:14:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15979,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768304},"rest":"https://alion.io/mcp/rest/get_company?id=1768304"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortra-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortra-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortra-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortra-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortra-customer-success-manager"}]}