{"id":2348865,"url":"https://alion.io/job/fortra-it-operations-engineer-onsite","title":"IT Operations Engineer - Onsite","company":{"id":1768304,"name":"Fortra","domain":"fortra.com","url":"https://alion.io/company/fortra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eden Prairie, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-14T10:31:33Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!\nThis role serves as the primary onsite IT Operations Engineer responsible for supporting employees, workplace technology, endpoint management, and core infrastructure services within the office environment. The position combines hands-on technical support, systems administration, user enablement, and cross-functional collaboration to ensure a secure, reliable, and productive technology experience for all employees.\n\nWHAT YOU'LL DO\nServe as the primary onsite IT support resource, providing timely troubleshooting, issue resolution, and escalation management for all technology-related requests while maintaining accurate documentation and knowledge base articles.\nSupport and maintain core IT infrastructure services, including DNS, Single Sign-On (SSO), virtual machines, networking, printing services, and related systems in alignment with established IT standards and best practices.\nAdminister and leverage End User Computing (EUC) tools, including endpoint management platforms, software deployment solutions, ticketing systems, and automation tools to support employee productivity and business operations.\nManage workstation and endpoint lifecycle activities, including device provisioning, imaging, deployment, maintenance, upgrades, asset tracking, and retirement.\nEnsure compliance with software licensing requirements and execute operating system, application, and security updates in accordance with company IT policies and standards.\nAct as a technical Subject Matter Expert (SME) within the Service Desk organization, providing guidance, mentoring, and recommendations that drive operational excellence and continuous improvement.\nTroubleshoot and support end-user hardware, software, mobile devices, collaboration tools, and business applications across the office environment.\nAdminister user accounts, access permissions, identity management, and onboarding/offboarding processes, ensuring security, accuracy, and an exceptional employee experience.\nDeliver new hire technology orientations, user training, and technology adoption support to improve overall end-user effectiveness.\nPartner closely with Infrastructure, Security, DevOps, Cloud Operations, and other cross-functional teams to resolve complex technical issues and support strategic initiatives.\nProvide hands-on onsite support for conference rooms, audiovisual systems, office technology, executive support needs, and workplace technology services.\nIdentify opportunities to improve processes, automate routine tasks, enhance service delivery, and increase operational efficiency across IT support functions.\nParticipate in project planning, implementation, testing, and deployment activities, ensuring successful delivery of technology solutions and workplace initiatives.\nContinuously evaluate and refine support processes, workflows, and documentation to improve service quality, user satisfaction, and operational outcomes.\n\nQUALIFICATIONS\nAt least 2 years’ experience working in an enterprise IT organization, in a technical support role\nStrong proficiency in operating systems (Windows, macOS, Linux), office productivity suites, and common software applications\nProficiency in Microsoft 365 admin, Microsoft Active Directory, Exchange, MFA and Azure. \nGood understanding of networking principles, protocols, and troubleshooting techniques\nFamiliarity with remote support tools and techniques. (e.g. TeamViewer) \nProfessional certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals or similar, are desired\nStrong understanding and ability to navigate, operate, and troubleshoot a variety of IT systems, tools, and software, leveraging deeper expertise than an entry-level associate\nArticulates complex technical concepts clearly to both technical and non-technical stakeholders, ensuring smooth collaboration and understanding\nEngages with end-users proactively, ensuring their IT needs are met promptly and with a focus on improving overall satisfaction and user experience\nDemonstrates a thorough understanding of and consistently adheres to advanced organizational procedures, guidelines, and best practices in all technical activities\nAssesses and prioritizes tasks with a keen sense of urgency, particularly in complex or ambiguous situations, ensuring critical issues are addressed promptly\nExcellent written and oral communication skills\nAble to collaborate with technical and non-technical people at all levels of the organization\nExcellent customer service skills, with a history of going above and beyond\nStrong problem-solving and analytical skills, with a keen attention to detail\nCompensation: 55,000 USD - 65,000 USD\nAt Fortra, we’re breaking the attack chain. Ready to join us?\nAt Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.\nAs a full-time, exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes:\nHealth, dental, and vision coverage as of hire\n\nImmediate enrollment in 401(k), HSA, and FSA plans\n\nFlexible PTO policy\n\nTuition and personal enrichment reimbursement\n\nOption to enroll in ID Theft Protection Program\n\nAt Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job.\nVisit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.\nAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.","description_format":"text","description_chars":6175,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T13:22:51Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":0.9,"age_days":6,"expected_fill_days":17,"reasons":["conf:18","win:mid","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":true},"html_url":"https://alion.io/job/fortra-it-operations-engineer-onsite","json_url":"https://alion.io/job/fortra-it-operations-engineer-onsite.json","meta":{"generated_at":"2026-10-14T12:10:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14774,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768304},"rest":"https://alion.io/mcp/rest/get_company?id=1768304"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortra-it-operations-engineer-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortra-it-operations-engineer-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortra-it-operations-engineer-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortra-it-operations-engineer-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortra-it-operations-engineer-onsite"}]}