{"id":2348883,"url":"https://alion.io/job/fortra-professional-services-consultant","title":"Professional Services Consultant","company":{"id":1768304,"name":"Fortra","domain":"fortra.com","url":"https://alion.io/company/fortra","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spain"],"countries":["ES"],"hiring_countries":["ES"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":45000,"period":"year","method":"role_seniority_country_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"closed","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-20T16:19:03Z","board_verified":false,"closed_at":"2026-10-20T16:19:03Z","days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!\nWe are seeking a collaborative and experienced Professional Services Consultant to join our Services team. In this role, you will work closely with cross-functional teams and directly with customers to deploy Fortra’s software solutions in the field. Your ability to build strong partnerships, drive successful implementations, and adapt to diverse customer environments will be essential. This role requires extensive travel and occasional delivery of formal training sessions to customers and partners, highlighting your excellent communication and consulting skills to ensure customer satisfaction and project success.\n\nWHAT YOU’LL DO\nDemonstrate technical mastery of at least one product and its associated applications, or a highly specialized technical discipline such as: Third-party product integrations using APIs NERC, CIP solution delivery, or Information Systems Security\nDevelop custom scripts, utilities, and integrations to meet customer requirements.\nGather and document infrastructure and technical requirements, and create implementation and production deployment procedures that enable Fortra products to operate effectively within customer environments.\nProvide timely project status updates to internal teams and customers.\nTroubleshoot and resolve complex technical issues impacting customers.\nExecute customer and project requirements, escalating issues to leadership when necessary.\nDeliver professional services and support both remotely and onsite.\nPartner with the PMO to define project scope, goals, and deliverables, and report on project progress.\nExercise authority within established policies and areas of expertise as directed.\nSupport Services revenue objectives by maintaining a minimum of 65% billable utilization.\nContinuously refine and improve business analysis processes to increase efficiency, effectiveness, and overall outcomes.\nPerform other duties as assigned.\n\nQUALIFICATIONS\n2+ years of experience in Consulting, Customer Success, Services Coordination, Support or Training Excellent communication skills with both technical and non-technical audiences\nSolid problem-solving skills Good aptitude for troubleshooting \nFundamental understanding of network connectivity, web interfaces, end point management and software deployment \nExperience with successfully managing external stakeholders through conflict resolution \nProactive, adaptable, and receptive to feedback \nStrong problem-solving and analytical skills, with a keen attention to detail.\nAt Fortra, we’re breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.","description_format":"text","description_chars":3289,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T13:22:51Z"},{"event":"close","at":"2026-10-20T16:19:03Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/fortra-professional-services-consultant","json_url":"https://alion.io/job/fortra-professional-services-consultant.json","meta":{"generated_at":"2026-10-20T20:27:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1768304},"rest":"https://alion.io/mcp/rest/get_company?id=1768304"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortra-professional-services-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortra-professional-services-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortra-professional-services-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortra-professional-services-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortra-professional-services-consultant"}]}