{"id":2733322,"url":"https://alion.io/job/fortrea-call-centre-agent-bank","title":"Call Centre Agent Bank","company":{"id":3171,"name":"Fortrea","domain":"fortrea.com","url":"https://alion.io/company/fortrea","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":213},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-16T18:22:13Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T04:18:59Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Looking for flexible work where your phone skills can help make new medicines safer for patients?\nFortrea's Clinical Research Unit in Leeds is where life-saving medicines begin their journey.\nThis is a Bank (0-hours) position, where work is offered based on clinic demand.\nOffice-based job at our Drapers Yard Clinical Research Unit\nShifts are typically available Monday to Friday during office hours\nThe number of hours offered can vary from week to week depending on operational needs\nThis role offers the opportunity to gain experience in a clinical research environment while working flexibly around other commitments.\nON A NORMAL DAY, YOU WILL…\nYou will build and maintain the study participant database of healthy volunteers for clinical trials. You will not cold call. Fortrea has been conducting clinical research studies for more than 30 years, so we have our own pool of interested individuals.\nYour main responsibilities will be:\nPhone Screening new study participants- collect demographic data, perform medical history questionnaires, create new profiles in the database, accurately entering information in the system\nAssessing Suitability: matching participants to the right clinical trial based on their medical history and demographic information\nExplaining Studies: Effectively communicate the requirements of each individual study, ensuring participants fully understand all necessary details before making the decision to take part\nScheduling Appointments: for suitable participants \nWHO YOU ARE\nThis role is well suited to someone with strong communication skills who enjoys working in a structured phone-based environment:\nPrevious Call Centre experience is ideal, but any experience in customer service, retail sales, technical support, help desk or similar fields is advantageous\nExcellent communication skills: You'll be an empathetic listener, able to respond confidently participants needs and queries\n IT proficiency: Basic knowledge of Microsoft Office (Outlook, Word, Excel).\nEducation: GCSE or O-Level standard.\nThe nature of the work is fast-paced, and priorities change rapidly. Last minute deadlines are not uncommon, so you should be confident in adapting to changes and shifting priorities.\nThis is a fantastic opportunity to be part of a pioneering company and contribute to groundbreaking medical research.\n#LI-CV1\nLearn more about our EEO & Accommodations request here.","description_format":"text","description_chars":2406,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)"],"lifecycle":[{"event":"open","at":"2026-10-16T18:22:13Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.585,"p_room":0.9,"age_days":7,"expected_fill_days":13,"reasons":["conf:49","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/fortrea-call-centre-agent-bank","json_url":"https://alion.io/job/fortrea-call-centre-agent-bank.json","meta":{"generated_at":"2026-10-24T21:45:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3171},"rest":"https://alion.io/mcp/rest/get_company?id=3171"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortrea-call-centre-agent-bank"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortrea-call-centre-agent-bank"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortrea-call-centre-agent-bank"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortrea-call-centre-agent-bank\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortrea-call-centre-agent-bank"}]}