{"id":2469882,"url":"https://alion.io/job/fortrea-clinical-call-representative-on-call","title":"Clinical Call Representative (on-call)","company":{"id":3171,"name":"Fortrea","domain":"fortrea.com","url":"https://alion.io/company/fortrea","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-18T07:47:32Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"On-Call Clinical Call Center Representative\nAbout the Opportunity\nFortrea is hiring On-Call Clinical Call Center Representatives to support the recruitment of volunteer participants for our Phase 1 healthy volunteer clinical research studies.\nThis is a great opportunity for someone with strong customer service and communication skills who is interested in healthcare, clinical research, or gaining experience within the pharmaceutical and clinical research industry.\nYou will be one of the first points of contact for potential study participants, helping them understand available research opportunities, completing initial phone screenings, and scheduling qualified individuals for screening appointments.\nWork Arrangement\nFirst week: Full-time onsite training at our Dallas, TX or Daytona Beach, FL location.\nAfter training: The position becomes fully remote.\nThis is an on-call position, with hours scheduled according to business and recruitment needs.\nCandidates should have flexibility to support varying hours, which may include evenings and weekends.\nPay rate: $18.00/hour.\nWhat You’ll Do\nHandle inbound and outbound calls with individuals interested in participating in clinical research studies.\nExplain study opportunities and provide participants with relevant study information.\nConduct initial phone screenings using study-specific scripts and guidelines.\nCollect and accurately enter participant demographic and medical history information into computerized systems.\nSchedule qualified participants for screening appointments.\nConfirm upcoming screening appointments and communicate next steps.\nRespond professionally to participant questions and inquiries.\nWork closely with the screening team to coordinate participant recruitment activities and required information.\nMaintain a high degree of accuracy, professionalism, confidentiality, and customer service.\nIdentify opportunities to improve recruitment and participant communication processes.\nPerform other recruitment-related responsibilities as needed.\nWhat We’re Looking For\nHigh school diploma or equivalent required.\n1-2 years of customer service, call center, or similar customer-facing experience preferred.\nStrong verbal and written communication skills.\nComfortable speaking with people over the phone and following structured screening scripts.\nStrong computer skills and ability to learn new systems quickly.\nExcellent attention to detail and accuracy when entering information.\nProfessional, customer-focused approach.\nAbility to work independently in a remote environment following completion of training.\nFlexibility to work varying hours based on business needs, including potential evenings and weekends.\nHealthcare or medical terminology knowledge is a plus, but not required.\nBilingual English/Spanish skills are a plus, but not required.\nWhy This Opportunity?\nThis role is a great entry point for someone interested in clinical research, healthcare, or the life sciences industry. You’ll gain direct exposure to the clinical research participant recruitment process while developing experience within Fortrea and supporting studies that contribute to the development of new medicines.\nImportant: Candidates must be able to attend the full first week of onsite training in either Dallas or Daytona Beach (Preferred).\nFollowing successful completion of training, the position will be fully remote.\nLearn more about our EEO & Accommodations request here.","description_format":"text","description_chars":3444,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)"],"lifecycle":[{"event":"open","at":"2026-10-13T19:33:28Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":0.9,"age_days":18,"expected_fill_days":30,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/fortrea-clinical-call-representative-on-call","json_url":"https://alion.io/job/fortrea-clinical-call-representative-on-call.json","meta":{"generated_at":"2026-10-19T04:45:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2824,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3171},"rest":"https://alion.io/mcp/rest/get_company?id=3171"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortrea-clinical-call-representative-on-call"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortrea-clinical-call-representative-on-call"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortrea-clinical-call-representative-on-call"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortrea-clinical-call-representative-on-call\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortrea-clinical-call-representative-on-call"}]}