{"id":116552,"url":"https://alion.io/job/fortuna-health-product-operations-associate","title":"Product Operations Associate","company":{"id":9237,"name":"Fortuna Health","domain":"fortunahealth.com","url":"https://alion.io/company/fortuna-health","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Product","role_family":"Product","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-11T20:15:45Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-11-02T21:31:15Z","board_verified":true,"closed_at":null,"days_open":83,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":83},"description":"About Fortuna Health\nWe believe accessing healthcare should be as simple as doing your taxes on TurboTax. But for the millions on Medicaid, it’s not.\nFortuna Health is redefining the consumer experience for Medicaid. We’re helping millions navigate Medicaid end-to-end from eligibility and enrollment to renewing coverage. We're backed by a16z, BoxGroup, YC, and top healthcare angels.\nWe believe this is a once in a lifetime opportunity to dramatically improve the human condition for 90M people, and we need the help of high-throughput, growth-minded builders to make it happen.\nAbout the role\nWhat you'll do\nAs an early operations hire at Fortuna, you’ll play a critical role in shaping how our service is delivered - and how our company scales. You will work directly on solving the most foundational problems for our clients and partners. We work fully in-person 5 days a week out of our NYC office, and believe deeply in the value of a focused, supportive, and tight-knit team.\nYour main responsibilities as a product ops associate will include:\nProcess Operations - Ensure we can scale volume across numerous states, working closely with Engineering to streamline processes:\nReview and process high volumes of consumer applications, tracking learnings and patterns for Engineering\n\nUnderstand nuances / edge cases across state and Medicaid programs (no prior experience necessary)\n\nIdentify patterns in user behavior across the full product to collaborate with engineering on product features and address bugs\n\nConsumer Operations - Ensure our Fortuna consumers have the best experience:\nProvide timely, empathetic, and high-quality consumer support\n\nUnderstand and investigate consumer needs and pain points\n\nCollaborate with engineering to identify opportunities to improve user experience and reduce support needs\n\nThis role is for you if you want to move fast and learn faster at a startup. You’ll thrive here if you see startups as the ultimate launchpad for your career and want to get deep in the weeds of building. You’ll get exposure to early-stage company building, working across Operations and Engineering. You’ll have a unique opportunity to influence what we build and how we build it. Some words we think of when we think of our ideal fit: scrappy, high-grit, reliable, resourceful, open-minded, humble, and empathetic\nWhat we're looking for\nProduct Mindset\nOur philosophy is that everyone should be product-oriented. We’re fundamentally building a consumer product for the masses. You will be in a unique position to understand both our enterprise clients and our end users. The challenge for you is to help balance the needs of both while remaining committed to our core user experience.\nOwnership\nThere's plenty of greenfield, exploratory work to be done. We need someone to be able to take an ambiguous problem and run with it. As workflows mature, you'll be expected to own them end-to-end without heavy oversight.\nHigh Velocity\nWe're looking for a rockstar operator: someone energetic, detail-oriented, and capable of managing context for multiple clients comfortably. Speed and quality aren't a tradeoff here-we expect both.\nRespectful Disagreement\nWe believe it's crucial to be able to openly disagree with anyone on the team. We are looking for someone who doesn't shy away from conflict, but is respectful and empathetic in their approach and always open to different ideas.\nHumility\nIt's important to be able to admit when you're wrong. We are looking for a low-ego teammate who is able to take failures in stride and grow from them.\nRequirements\n0-1 years of experience (internships count, recent graduates welcome to apply)\n\nStrong written and verbal communication skills\n\nStrong attention to detail-you take pride in doing the little things right (especially when nobody’s looking)\n\nStrong analytical and problem-solving mindset. You’ll use numbers to make decisions (Excel/GoogleSheets), but don’t need prior technical experience\n\nAbility to work 5 days per week in-person in NYC\n\nWhat we offer\nCompetitive salary and equity ownership in the company\n\nPlatinum health insurance plans\n\nFree lunch every day\n\nAll commuter expenses covered\n\n$100/month wellness benefit\n\nUnlimited PTO\n\n401k plan with company match","description_format":"text","description_chars":4246,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Health insurance","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Primary Care & Medical Centers","Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-08-11T20:15:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.376,"p_room":0.28,"age_days":82,"expected_fill_days":28,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/fortuna-health-product-operations-associate","json_url":"https://alion.io/job/fortuna-health-product-operations-associate.json","meta":{"generated_at":"2026-11-03T01:32:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2109,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9237},"rest":"https://alion.io/mcp/rest/get_company?id=9237"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortuna-health-product-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortuna-health-product-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortuna-health-product-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortuna-health-product-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortuna-health-product-operations-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":116552}},{"tool":"search_jobs","arguments":{"company":"fortunahealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":116552},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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