{"id":2628637,"url":"https://alion.io/job/fortune-brands-innovations-it-technical-support-2","title":"IT Technical Support","company":{"id":4250,"name":"Fortune Brands Innovations","domain":"fortunebrands.com","url":"https://alion.io/company/fortunebrands","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":66000,"currency":"USD","period":"year","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T14:19:44Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T13:45:08Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Fortune Brands Innovations (NYSE: FBIN) is an industry-leading home, security and digital products company with a portfolio of trusted brands, including Moen, House of Rohl, Therma-Tru, Larson, Master Lock, Yale residential, and Sentry Safe.\nWe are building a company that is determined to win, and we are clear about how: strong brands, great people, and disciplined execution.\nYou'll join a team that puts customers first, keeps its commitments, and cuts through complexity to deliver meaningful results.\nIf you're looking for an opportunity to make an impact and help shape what's next for our iconic brands, we'd love to meet you. Apply now.\nExplore life at Fortune Brands here.\n As the IT Technical Support Agent you will be responsible to:\nIn this role you will have responsibility for supporting key infrastructure functions, including working closely with users, troubleshooting hardware and software at the desktop, participating in troubleshooting calls or meetings, and providing on site assistance for end users with level 2 Infratructure issues. This role is a technical position that will require good analytical and communication skills.\nPrimary Responsibilities:\nResolve IT service desk tickets/issues in a timely matter including documenting and creating knowledge articles\nProvide support at the desktop, troubleshooting, installing hardware and mobile devices both in person and to our remote users\nAssist with IT desktop deployments and computer imaging activities.\nSupport our Manufacturing and Distribution IT related hardware, including handhelds, barcode readers, printers and scanners.\nWork closely with our Managed Services team on Windows 11 operating system devices in diagnosing issues.\nProvide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve.\nPublish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members\nAbility to work with IT vendors as needed, to solve problems\nMinimum of Associates Degree in IT/IS related discipline\n2+ years of work experience in service desk support and desktop support\n2+ years of IT Desktop and Device problem solving experience\n2+ years of customer service experience\nKnowledge/Skills:\nExperience handling IT service desk issues, specifically around MS Windows desktops.\nExperience with Microsoft Active Directory and basic understanding of account management.\nExperience with printers and barcode scan devices.\nDemonstrated troubleshooting experience.\nMobile device support experience (application installation, email configuration, etc)\nComputer hardware repair and restoration experience.\nAbilitity to diagnose and work with Windows 11 operating system devices.\nExperience with ITIL and the use of in house ticketing systems.\nExperience using ServiceNow or an equivalent ticketing system.\nCustomer service oriented with proven experience.\nSolid Communication Skills\n Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40,000 USD - $66,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.\nAt Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.\nFortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com.\nEqual Employment Opportunity\nFortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.\nReasonable Accommodations\nFortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at  and let us know the nature of your request along with your contact information.\nImportant Notice: Protect Yourself from Fraudulent Job Postings\nTo protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.","description_format":"text","description_chars":5686,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible time off"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Locks, Safes & Home Security Products","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-15T15:39:21Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":true},"html_url":"https://alion.io/job/fortune-brands-innovations-it-technical-support-2","json_url":"https://alion.io/job/fortune-brands-innovations-it-technical-support-2.json","meta":{"generated_at":"2026-10-20T15:05:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17015,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4250},"rest":"https://alion.io/mcp/rest/get_company?id=4250"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffortune-brands-innovations-it-technical-support-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffortune-brands-innovations-it-technical-support-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffortune-brands-innovations-it-technical-support-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fortune-brands-innovations-it-technical-support-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffortune-brands-innovations-it-technical-support-2"}]}