{"id":4188788,"url":"https://alion.io/job/forum-energy-technologies-inc-support-coordinator","title":"Support Coordinator","company":{"id":2262635,"name":"Forum Energy Technologies, Inc.","domain":"f-e-t.com","url":"https://alion.io/company/f-e-t","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westhill, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-11-12T14:59:15Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T18:57:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Key Responsibilities: (Key Tasks)\n Provide first level support to customers using Visualsoft acquisition, processing and data display products.\nManage referrals of support queries to other members of the VisualSoft team as necessary.\nTrack support queries to ensure timely response times and detect FAQs.\nAssist with product documentation and record keeping.\nOccasionally attend client’s premises to consult or assist with the use of the VisualSoft suite.\nAssist with product testing and verification.\nOccasionally deliver or assist with delivery of VisualSoft training courses.\nOversee email and telephone support for onshore and offshore clients: We operate an email and telephone support service for users of VisualSoft products. We need someone to provide the first line of response to those calls and emails during normal office hours. Our team of Software Developers and Support Engineers will be available to assist when required.\nParticipate in weekly out-of-hours customer support rota.\nDevelop and maintain FAQ, troubleshooting guide and knowledgebase. In parallel with the development of help files and user manuals, we maintain an online knowledgebase which needs to be updated as the software improves and evolves.\nAssist to develop and maintain user manuals, help files and related documentation. As time and other duties permit, the Support Coordinator would be ideally placed to assist as an author and editor of our product documentation.\nAssist with testing of VisualSoft products. We test all new and changed products prior to final release, and the knowledge and experience of the Support Coordinator will help with that testing.\nAssist with product design and specification. As with the testing of our products, the initial design and specification of our products benefits from knowledge and experience of using such products or of performing the types of tasks for which the products are intended.\nSkills/Knowledge (essential)\nPrevious offshore experience in a survey related field\nGood communication skills, both verbal and written\nTeam player\nCustomer focus\nSkills/Knowledge (desirable)\nPrevious experience in the field of subsea survey\nPrevious experience of customer support\nPrevious experience in a helpdesk or support role\nPrevious experience of survey data acquisition or processing\nPrevious training experience\nEducation\nSecondary school qualifications\nDegree in an IT or survey related subject or similar is desirable\nAbout FET\nFET (Forum Energy Technologies, Inc.) is a global company, serving the crude oil, natural gas, and renewable energy industries. FET is headquartered in Houston, TX with quality manufacturing, efficient distribution, and service facilities conveniently located to support the major energy-producing regions of the world. Forum’s products and services range from the underwater reservoir to the refinery, from the sea floor to the above ground transportation line. We pride ourselves on giving you a comprehensive offering of solutions to maximize your operations and improve your bottom line. Our customers are our partners and we work with them to solve their ever-changing challenges.\nFET is an Equal Opportunity Employer. FET does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected under federal, state, or local law. All employment decisions and practices at FET are subject to the foregoing non-discrimination provisions and are based solely on merit, competence, performance, and business needs at the time.\nAs part of our hiring process, we may use technology, including AI-enabled tools, to help review and assess applications based on job-related criteria. All hiring decisions are made by our recruitment team and hiring managers.\nFET is committed to protecting the privacy and security of your personal information. As part of the recruitment process, we collect and process personal data relating to job applicants in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK\nGDPR) requirements.\nBy submitting an application, you acknowledge that FET may collect, use, store, and transfer your personal information for recruitment and employment-related purposes.\nPlease review our Applicant Privacy Notice for detailed information regarding:\nThe personal data we collect and process\nThe purposes and legal basis for processing your data\nHow long your information will be retained\nHow your information may be transferred internationally\nYour data privacy rights, including requests for access, correction, or deletion of your personal data\nTo review our Applicant Privacy Notice, please visit:\nhttps://f-e-t.com/wp-content/uploads/2026/08/Privacy-Notice-Applicants-31.07.26.pdf\nBy applying for this position, you confirm that you have read and understood 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