technical support specialist – information technology (IT)

Forvan Technology Services • 1 month ago
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Salary
$48k per year
Location
In office (Woodstock)
Employment
Full-Time

First seen by Alion on Sep 18, 2026.

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Forvan Technology Services

Forvan Technology is a comprehensive IT (Information Technology) company located in Woodstock, Ontario, that collaborates closely with clients to offer expert advice and proficiently execute the best solutions for their client’s unique needs.
forvan.com • Woodstock • UTC-05:00 • Managed IT Services (MSP) • Information Technology
Responsibilities Tasks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
Supervision
  • No supervision responsibility
2 years to less than 3 years
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
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