{"id":3836400,"url":"https://alion.io/job/forward-agent-operations-coordinator","title":"Agent Operations Coordinator","company":{"id":1826503,"name":"Forward","domain":"forwardair.com","url":"https://alion.io/company/forwardair-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":97,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0.125,"time_to_fill_p50_days":21,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Groveport, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-05T21:11:27Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-12T00:49:51Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Position: Agent Operations Coordinator\nPay Rate: $24.00 per hour\nSchedule: Mon - Fri 9 AM - 5:30 PM\nJob Description:\nForward is seeking self-motivated individuals to successfully oversee our agent terminal operations. This role is responsible for identifying, communicating and coordination specific market needs between various departments and management levels. The specialist handles issues that can occur before, during and after the time of service, adapting existing processes and providing recommendations for existing agreements. They engage closely with our agent terminal operations to ensure timely freight availability, departure and daily operational KPIs are met. This position maintains professional and collaborative working relationships with multiple departments and management levels to support their service needs while providing a superior level of support.\nCore Responsibilities & Duties:\nDevelop a strong relationship with our agent network that promotes accountability, collaboration, and precision execution\nSupport agent terminals and internal departments daily through professional verbal communication, Qualcomm, and email\nMonitor daily operations and KPIs for assigned markets, continually increasing understanding of market challenges and changes\nProactively establish and maintain effective working team relationships with all support departments\nEnsuring accurate tonnage records for handling processing\nMaintain shared spreadsheets and reports\nOperate with integrity and a safety and service-centric mindset\nSeeking full resolution to challenges including, but not limited to initial search for lost freight, tracking trucks, tracking shipments on 3rd party websites, coordinating training sessions, etc.\nContribute favorably to the team culture of teamwork, proactivity, urgency, and ownership\nAdaptability to changing business needs and requirements\nOther duties as assigned\nQualifications:\n3 years of experience in relevant fields such as Logistics, Transportation, Customer Service and/or Leadership\nAbility to work individually and as part of a team\nAbility to build positive and effective work relationships\nExcellent verbal and written/email communication skills\nDemonstrate good Emotional IQ skills\nProficient in Microsoft applications such as Excel, 365, Word, Power Point and Outlook\nBasic negotiating skills\nValid Driver’s License\nReliable transportation\nForward Air is an Equal Opportunity 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