{"id":2606235,"url":"https://alion.io/job/forward-carrier-operations-coordinator-pickup-and-delivery","title":"Carrier Operations Coordinator - Pickup and Delivery","company":{"id":1826503,"name":"Forward","domain":"forwardair.com","url":"https://alion.io/company/forwardair-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Groveport, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":52000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-05T06:26:36Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"The Regional Carrier Service Coordinator (Logistics Customer Service) serves as a primary point of contact to ensure shipments are picked up and delivered on time, while maintaining accurate and timely system updates. They monitor performance and escalate issues as needed to maintain a high level of service. Working closely with internal teams and external partners, they are central to delivering a smooth and reliable customer experience. This is an excellent entry point for individuals looking to build a career in supply chain and logistics.\nResponsibilities\nProvide high-touch customer service to internal and external partners.\nMaintain accurate shipment data, including proof-of-service and delivery documentation.\nMonitor carrier performance against key expectations and metrics, including timeliness and documentation standards.\nEnsure proof-of-service data is entered promptly (e.g., within 30 minutes of service completion).\nVerify proof-of-delivery documentation is visible to customers within required timeframes.\nAssist in identifying and reporting service issues, delays, or exceptions for resolution,\nCommunicate professionally with internal teams, terminal personnel, and carrier partners.\nCoordinate vendor and terminal team interactions to minimize handoff delays.\nReview carrier invoices and flag discrepancies based on contractual guidelines.\nParticipate in initial investigations of lost or delayed freight and escalate as needed.\nMaintain organized records and ensure data accuracy across multiple systems.\nAll other duties as assigned to meet evolving business needs.\nQualifications\nEducation: High school diploma or GED equivalent required; Undergraduate degree from an accredited college or university preferred.\nExperience: Previous experience in customer service, hospitality, logistics, or administrative support preferred (including internships or part-time jobs).\nHigh degree of customer service with a desire to go above and beyond for customer satisfaction.\nStrong attention to detail with the ability to follow processes and maintain data accuracy.\nAbility to manage multiple tasks and stay organized in a fast-paced environment.\nEffective communication skills, both verbal and written.\nReliable attendance and strong work ethic with a willingness to learn\nDemonstrated discretion and confidentiality in handling and protecting sensitive information.\nTechnical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)\nEnvironment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.\n#LI-Onsite #LI-DR1","description_format":"text","description_chars":2732,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-15T09:48:54Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.563,"p_room":0.55,"age_days":22,"expected_fill_days":18,"reasons":["conf:5","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/forward-carrier-operations-coordinator-pickup-and-delivery","json_url":"https://alion.io/job/forward-carrier-operations-coordinator-pickup-and-delivery.json","meta":{"generated_at":"2026-11-05T12:38:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16402,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1826503},"rest":"https://alion.io/mcp/rest/get_company?id=1826503"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fforward-carrier-operations-coordinator-pickup-and-delivery"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fforward-carrier-operations-coordinator-pickup-and-delivery"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fforward-carrier-operations-coordinator-pickup-and-delivery"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/forward-carrier-operations-coordinator-pickup-and-delivery\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fforward-carrier-operations-coordinator-pickup-and-delivery"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2606235}},{"tool":"search_jobs","arguments":{"company":"forwardair.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2606235},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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