# Customer Relations Coordinator-logistics

The Customer Relations Coordinator provides front-line administrative and customer service support to ensure accurate shipment processing, documentation, and communication within a transportation terminal or contract logistics site. They serve as a primary point of contact for customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and customers receive timely, accurate updates. They are responsible for scheduling, shipment tracking and tracing, customer support, documentation, and core financial activities such as accounts receivable, accounts payable, and billing. They interact closely with customers, drivers, carriers, and operational teams to support the timely movement of freight across logistics networks and may assist with freight acceptance and basic cartage support where applicable. Compensation: $20.00 per hour Schedule: Monday - Friday, 9:30 AM - 6 PM Responsibilities Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions. Provide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions. Perfo

- **Id**: 3779711
- **Url**: <https://alion.io/job/forward-customer-relations-coordinator-logistics>
- **Role**: Administrative
- **Role family**: Administrative
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Indianapolis, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T00:00:00Z
- **Employer posted date**: 2026-11-04
- **Last verified at**: 2026-11-12T00:49:51Z
- **Board verified**: yes
- **Days open**: 8
- **Description format**: text
- **Description chars**: 3530
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Logistics, Road Transport

## Company

- **Id**: 1826503
- **Name**: Forward
- **Domain**: forwardair.com
- **Url**: <https://alion.io/company/forwardair-com>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: A
- **Score**: 97
- **Open postings**: 8
- **Ghost share**: 0
- **Stale share**: 0.25
- **Repost share**: 0.125
- **Time to fill p50 days**: 21
- **Computed at**: 2026-11-12T10:38:37Z

## Salary

- **Min**: 20
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 40000

## Technologies

- **Outlook** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 8

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-05T00:27:23Z

## Liveness

- **Score**: 79
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.837
- **P room**: 0.945
- **Age days**: 8
- **Expected fill days**: 21
- **Reasons**: conf:9, win:mid
- **Computed at**: 2026-11-12T10:38:37Z

## Pay

- **Stated usd annual**: 40000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.