{"id":1392610,"url":"https://alion.io/job/forward-customer-relations-coordinator","title":"Customer Relations Coordinator","company":{"id":1826503,"name":"Forward","domain":"forwardair.com","url":"https://alion.io/company/forwardair-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Euless, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":4752},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-01T07:35:43Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"TheCustomer Relations Coordinator provides front-line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation terminal, air/ocean branch, or contract logistics site. They serve as a primary point of contact for customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and customers receive timely, accurate updates. They are responsible for scheduling, shipment tracking and tracing, customer support, documentation, and core financial activities such as accounts receivable, accounts payable, and billing. They interact closely with customers, drivers, carriers, and operational teams to support the timely movement of freight across logistics networks and may assist with freight acceptance and basic cartage support where applicable.\nResponsibilities\nServe as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.\nProvide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.\nPerform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.\nTrack and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.\nCoordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.\nPrepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and proof of delivery (POD).\nSupport terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.\nAssist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.\nMaintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.\nCommunicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.\nIdentify routine service issues or delays and escalate them to operations leadership according to established procedures.\nSupport routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.\nParticipate in training, meetings, and process improvement activities as assigned.\nAll other duties as assigned to meet evolving business needs.\nQualifications\nEducation: High School Diploma or GED equivalent required; undergraduate degree from an accredited college or university preferred. \nPrevious experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.\nStrong attention to detail with the ability to follow established processes consistently.\nClear, professional written and verbal communication skills with a customer-focused approach.\nAbility to work collaboratively in a fast-paced, team-oriented, on-site environment.\nDemonstrated discretion and confidentiality in handling and protecting sensitive information.\nTechnical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)\nEnvironment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.#LI-Onsite","description_format":"text","description_chars":3529,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-09-28T12:20:23Z"}],"liveness":{"score":92,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.92,"p_room":1,"age_days":7,"expected_fill_days":28,"reasons":["conf:17","wave","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/forward-customer-relations-coordinator","json_url":"https://alion.io/job/forward-customer-relations-coordinator.json","meta":{"generated_at":"2026-10-01T13:01:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4542,"day_limit":5000,"remaining_today":458,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}