{"id":1392671,"url":"https://alion.io/job/forward-customer-service-representative-full-time-2nd-shift","title":"Customer Service Representative- Full Time- 2nd Shift","company":{"id":1826503,"name":"Forward","domain":"forwardair.com","url":"https://alion.io/company/forwardair-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greeneville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-03T23:30:45Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Position: Corporate Customer Service Representative\nCompensation: $17.00 per hour\nSchedule: Monday- Friday, Mandatory flex schedule between 11:15am-8:15pm\nJob Description:\nThe Corporate Customer Service Representative will field incoming calls from external customers, internal sales representatives, and other internal station staff. These calls are to include: general questions about the company and service offerings, complaints or shipment tracking inquiries. The Customer Service Representative will respond with the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication.\nCore Duties & Responsibilities:\nAnswer incoming customer calls, emails, and chat to provide detailed information for one-touch resolution\nData entry (documenting calls and emails internally)\nProcess shipment change requests and follow up to ensure completion\nRun customer reports and provide results to appropriate parties on time\nReview shipment tracking history and report delays\nMaintain records and logs as required by specific job function\nConsistently monitor email requests and provide detailed information in a timely fashion\nRegular and dependable attendance\nOffice cleanliness - work space must be kept neat and organized\nOther duties as assigned\nRequirements:\nMust have at least 1 year of customer service experience\nDemonstrated ability to carry out assignments to their completion and meet deadlines\nAbility to establish and maintain effective working relationships with customers, employees, and management\nDesire for a long term career with an industry-leading company\nAbility to present and maintain a positive corporate image in a fast paced environment\nProactively establish and maintain effective working team relationships with all support departments\nMust be proficient with Microsoft Office products - in include: Word, Excel, PowerPoint, Outlook, etc\nAbility to perform general administrative duties to include: use of multi-line phone, perform data entry, filing, photocopies, scanning, etc.\nAbility to multi task and perform several duties at one time\nAbility to handle heavy work load and work well under pressure\nUnderstanding of industry specific documents (Bill of lading, Master Air Way Bill, TSA forms, Hazamt, etc)\nHigh School diploma or GED equivalent\nMust be able to pass basic Hazardous Materials Training\nSkills:\nAn ideal candidate will possess a “can do” attitude with a “will do” work ethic\nStrong verbal and written communication skills\nExperience with a DOS based operating system AS400 a plus\nTransportation industry knowledge and experience is a plus\nComputer skills to include: Microsoft Office, Outlook, and Excel, multiple internet browsers and tabs\nAbility to type 35 wpm\nForward Air is an Equal Opportunity employer.\n#LI-onsite\n#LI-MP3","description_format":"text","description_chars":2826,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-09-28T12:20:23Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.321,"p_room":0.35,"age_days":31,"expected_fill_days":12,"reasons":["conf:23","win:tail","comp:junior"],"computed_at":"2026-10-03T05:45:00Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/forward-customer-service-representative-full-time-2nd-shift","json_url":"https://alion.io/job/forward-customer-service-representative-full-time-2nd-shift.json","meta":{"generated_at":"2026-10-04T00:13:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":193,"day_limit":5000,"remaining_today":4807,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}