{"id":2648437,"url":"https://alion.io/job/forward-endpoint-engineer","title":"Endpoint Engineer","company":{"id":1826503,"name":"Forward","domain":"forwardair.com","url":"https://alion.io/company/forwardair-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Des Plaines, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T20:51:31Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T16:28:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Endpoint Engineer is responsible for managing and supporting enterprise endpoint devices, including desktops, laptops, tablets, and mobile devices. They are the customer-facing, go-to resource for endpoint management, deployment, maintenance, and support at their assigned location. They provide Tier III support for complex technical issues, administer endpoint management platforms, and partner with other IT teams on technology initiatives. They support endpoint security, software deployment, patch management, and hardware lifecycle activities. The ideal candidate has strong Microsoft endpoint management experience, excellent troubleshooting skills, and a customer-focused approach to IT support.\nCompensation: $75,000-$80,000 annually\nResponsibilities\nManage endpoint deployment, configuration, and lifecycle activities using Microsoft Intune and related technologies.\nDeploy and maintain operating system, application, and security updates across the enterprise.\nProvide Tier III support for escalated software, hardware, and networking issues.\nDeliver on-site and remote support for users across multiple locations.\nUtilize Microsoft technologies including Intune, Azure, Exchange, and Microsoft 365 to support endpoint administration.\nAssist with testing, deployment, and troubleshooting of new hardware and software solutions.\nSupport Cisco conference room technologies and collaboration tools.\nMaintain accurate hardware inventory and asset records.\nSupport enterprise printer environments, including laser and thermal printers.\nCreate and maintain technical documentation and knowledge base articles.\nAssist with training and knowledge transfer for Service Desk personnel.\nParticipate in a rotating on-call support schedule.\nEnsure support requests are resolved in accordance with established service levels.\nAll other duties as assigned to meet evolving business needs.\nQualifications\nEducation: Bachelor's degree in information technology, Computer Science, related field, or six (6) years of equivalent work experience.\nCertification/Licensure: Microsoft Endpoint Administrator, Microsoft 365, Azure, or related certifications preferred.\nMinimum six (6) years of experience supporting Windows desktop operating systems and enterprise endpoint environments.\nStrong knowledge of Windows OS administration, Active Directory, Group Policy, BitLocker, Microsoft Office, PowerShell, SCCM/MECM, and MDT.\nExperience managing endpoint deployments, software distribution, patching, and device administration at enterprise scale.\nExperience with Microsoft Intune, Microsoft 365 administration, and Azure-based endpoint management.\nExperience working with RMM platforms and IT service management tools; ServiceNow experience preferred.\nStrong troubleshooting, root cause analysis, and problem-solving skills.\nExceptional customer service, communication, and time management skills.\nDemonstrated discretion and confidentiality in handling and protecting sensitive information.\nTechnical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)\nEnvironment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.\nbackgroundColor: params.backgroundColor,\nbackgroundImage: backgroundSrc,\nborderRadius: borderRadius,\nmaxWidth:maxWidth,\nheight: height },\nclass: 'cc-column--' + size() + className\" style=\"background-color: rgba(255, 255, 255, 0); background-position: center top; background-size: cover; border: 0px; flex: 1 0 0%; font: inherit; margin: 0px; max-width: 100%; padding: 0px; position: relative; 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