{"id":3664076,"url":"https://alion.io/job/forward-financing-customer-support-representative","title":"Customer Support Representative","company":{"id":176044,"name":"Forward Financing","domain":"forwardfinancing.com","url":"https://alion.io/company/forward-financing","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":80,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["DO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T17:21:47Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-04T05:42:52Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience - with long-term success in mind every step of the way.\nAs an Inbound ASD Customer Support Representative, you will be providing customer service to those who have general questions regarding their funding with us, while also supporting our award-winning Account Servicing Department. Working collaboratively across the organization to drive customer satisfaction and efficiency. You will report to the ASD Customer Support Manager and you will collaborate with others departments both in our Santiago and Boston office, providing gold standard support.\nCandidate for this role must be flexible to work 11am-8pm EST.\nIn this role you will:\nHandle Inbound customer contacts requiring advanced English & Spanish fluency, both verbal & written. Contacts can be balance inquiries, payoff information and general payment support.\n\nBe part of a high performing culture that is both collaborative + supportive, customer and results-driven, where people love to come to work.\n\nComfortably interact via phone, online, in writing, and face-to-face with internal and external customers\n\nHandle additional tasks as part of the Customer Support team such as document handling, validation and the general inbox.\n\nGraciously deal with changes in a fast-paced environment, enjoying multitasking within an innovative environment.\n\nCarry a positive and energized approach when interacting with customers and partners in a way that reflects Forward Financing’s core values and guiding principles.\n\nEnjoy hands-on, 1:1 coaching as part of continuous development.\n\nMeet and exceed departmental key performance indicators and service level agreements.\n\nRequirements:\n(Even if you don’t check every box, but see yourself contributing, please apply.)\nAdvanced English fluency\n\nHigh school degree.\n\nExperience in service and customer support roles. (Nice to have)\n\nCustomer-focused, service-oriented, relationship builder.\n\nGood listening skills with the ability to see situations from the perspective of others.\n\nExcellent written and verbal communication skills; comfortable communicating and networking.\n\nOur Culture: The Forward Compass\n The Forward Compass is the standard we hold for ourselves and one another-guiding how we lead, collaborate, and show up every day to move in the same direction.\nBack the Builders: We are wired to fuel customer progress, not just provide support.\n\nRooted in People: We create an environment that balances deep connection with the extreme ownership and honesty required to reach our highest potential.\n\nFlying V: We move through coordinated effort with speed and urgency to achieve what no individual could do alone.\n\nAlways Forward, Never Finished: We pursue growth with a relentless drive that keeps us ahead of the competition.\n\nAbout Us\n Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day - giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.\nSince 2012, Forward has expanded access to capital by providing over $5+ billion in funding to more than 100,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.\nEqual Opportunity Employment Information\n It is the policy of Forward Financing to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. We welcome and encourage applications from people with disabilities. Please let us know should you require any accommodations. 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