{"id":2606238,"url":"https://alion.io/job/forward-freight-brokerage-operations-specialist-2","title":"Freight Brokerage Operations Specialist","company":{"id":1826503,"name":"Forward","domain":"forwardair.com","url":"https://alion.io/company/forwardair-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":97,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0.125,"time_to_fill_p50_days":21,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Groveport, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-14T17:21:02Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"TheFreight Brokerage Operations Specialist serves as a critical link between customers, carrier partners, and internal sales teams, ensuring the seamless execution of freight shipments from pickup through delivery. They negotiate rates, coordinate transportation activities, support customer accounts, and drive high-quality service across assigned accounts. They develop strong relationships with customers and internal partners to proactively resolve issues and identify opportunities for account growth.\nThis position offers significant opportunities for professional growth within the transportation and logistics industry.\nResponsibilities\nPartner with Sales and Account Management teams to support the successful execution of customer freight shipments.\nCoordinate and monitor truckload shipments from tender acceptance through final delivery, ensuring service commitments are achieved.\nSchedule pickup and delivery appointments while communicating shipment statuses and updates to customers and internal stakeholders.\nMaintain ownership of assigned customer accounts and daily load activity to ensure exceptional service levels are consistently delivered.\nDevelop strong relationships with customer contacts and shipping facilities to understand operational needs and support account growth opportunities.\nServe as a primary point of contact for shipment-related inquiries, proactively identifying and resolving service issues.\nCollaborate with carrier sales teams to secure transportation capacity that aligns with customer requirements, service expectations, and business objectives.\nMonitor shipment performance, track key milestones, and escalate exceptions to ensure timely resolution.\nMaintain accurate shipment documentation, customer records, and operational data within transportation management systems and company platforms.\nSupport customer onboarding activities, account implementation efforts, and process improvement initiatives.\nAnalyze operational challenges and recommend solutions that improve efficiency, customer satisfaction, and overall account performance.\nAll other duties as assigned to meet evolving business needs.\nQualifications\nEducation: High School Diploma or GED equivalent required; Undergraduate degree in a related field preferred.\nExperience: Prior experience in logistics, transportation, freight brokerage, customer service, sales support, operations, or a related business environment preferred.\nOutstanding customer service skills with the ability to build and maintain strong professional relationships.\nStrong written, verbal, and interpersonal communication skills with the ability to interact effectively across all organizational levels.\nStrong problem-solving and decision-making abilities with the confidence to resolve operational issues independently.\nSelf-motivated with a strong work ethic, growth mindset, and desire to build a career within the transportation and logistics industry.\nDemonstrated discretion and confidentiality in handling and protecting sensitive information.\nTechnical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)\nEnvironment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.\n--\n#LI-Onsite #LI-DR1","description_format":"text","description_chars":3386,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Freight Forwarding","Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-15T09:48:54Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.606,"p_room":0.45,"age_days":32,"expected_fill_days":21,"reasons":["conf:12","win:tail"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/forward-freight-brokerage-operations-specialist-2","json_url":"https://alion.io/job/forward-freight-brokerage-operations-specialist-2.json","meta":{"generated_at":"2026-11-15T02:54:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5395,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1826503},"rest":"https://alion.io/mcp/rest/get_company?id=1826503"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fforward-freight-brokerage-operations-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fforward-freight-brokerage-operations-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fforward-freight-brokerage-operations-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/forward-freight-brokerage-operations-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fforward-freight-brokerage-operations-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2606238}},{"tool":"search_jobs","arguments":{"company":"forwardair.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2606238},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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