{"id":1392632,"url":"https://alion.io/job/forward-key-account-manager","title":"Key Account Manager","company":{"id":1826503,"name":"Forward","domain":"forwardair.com","url":"https://alion.io/company/forwardair-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-01T07:35:43Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"The Key Account Manager serves as a strategic partner for high-value, complex customer accounts, driving long-term retention, growth, and innovation across the portfolio. They develop and execute account strategies that maximize customer value while aligning customer objectives with organizational capabilities. They build trusted relationships with executive stakeholders, identify expansion opportunities, and lead cross-functional teams to deliver exceptional business outcomes. As the primary customer advocate, they proactively manage risk, resolve complex challenges, and champion continuous improvement initiatives.\nSuccess in this role requires deep expertise in supply chain, logistics, transportation, and distribution solutions, combined with strong commercial acumen and executive presence. Experience supporting customers in life sciences, aerospace, automotive, high-tech, industrial manufacturing, or other complex industries is highly valued.\nCompensation: $100,000 minimum starting base salary, depending on experience. Variable compensation plan included.\nResponsibilities\nDevelop and execute strategic account plans that drive customer retention and revenue growth.\nBuild and maintain executive-level relationships, serving as a trusted advisor and primary strategic contact.\nLead business reviews, executive alignment meetings, and quarterly business reviews (QBRs) to evaluate performance, identify opportunities, and maintain strategic alignment.\nPartner with customers to develop growth roadmaps, innovation strategies, and continuous improvement initiatives.\nIdentify, qualify, and pursue expansion opportunities across services, business units, geographies, and solution offerings.\nOwn customer performance metrics and KPIs, delivering insights and recommendations that improve operational and financial results.\nLead resolution of complex business challenges while balancing customer needs with organizational objectives.\nCollaborate with Operations, Sales, Finance, Solutions Design, IT, Engineering, and Implementation teams to ensure successful customer outcomes.\nTranslate customer goals, challenges, and priorities into actionable internal strategies and resource plans.\nChampion digital transformation, automation, and technology-enabled solutions that increase customer value and operational efficiency.\nMonitor account health, identify retention risks, and implement proactive mitigation strategies.\nDrive account forecasting, revenue planning, and strategic growth initiatives.\nRepresent the organization in executive sponsor programs, customer strategy sessions, industry events, and other high-visibility engagements.\nProvide market intelligence, industry insights, and competitive feedback to support business planning and solution development.\nPromote a customer-centric culture by influencing and aligning cross-functional stakeholders around account objectives and customer commitments.\nAll other duties as assigned to meet evolving business needs.\nQualifications\nEducation: Undergraduate degree in a related field from an accredited college or university required.\nCertification/Licensure: Professional certifications such as CSCMP, APICS/ASCM, or similar credentials preferred.\nExperience: 8+ years of progressive experience in strategic account management, enterprise customer success, business development, or related customer-facing leadership roles.\nProven success managing complex customer portfolios with annual revenues of approximately $15M to $50M+ while consistently achieving retention and growth objectives.\nDeep expertise in logistics, transportation, supply chain management, contract logistics, warehousing, distribution, or related industries.\nDemonstrated success developing and executing account growth strategies that drive revenue expansion, customer retention, and profitability.\nStrong executive presence with the ability to influence, negotiate, and build credibility with senior leaders internally and externally.\nExperience leading cross-functional teams and driving alignment across Sales, Operations, Finance, IT, Solutions Design, Engineering, and Implementation functions.\nExperience supporting customers in complex industries such as life sciences, aerospace, automotive, high-tech, industrial manufacturing, consumer goods, or related sectors preferred.\nExceptional analytical, communication, presentation, and relationship management skills with a consultative approach to problem solving.\nDemonstrated discretion and confidentiality in handling and protecting sensitive information.\nTechnical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).\nEnvironment: Remote; must be comfortable with travel for related meetings/events.\n#LI-RA1 #LI-Remote","description_format":"text","description_chars":4843,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-09-28T12:20:23Z"}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":14,"expected_fill_days":40,"reasons":["conf:17","win:mid"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/forward-key-account-manager","json_url":"https://alion.io/job/forward-key-account-manager.json","meta":{"generated_at":"2026-10-01T19:52:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2509,"day_limit":5000,"remaining_today":2491,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}