{"id":1392681,"url":"https://alion.io/job/forward-logistics-dispatcher","title":"Logistics Dispatcher","company":{"id":1826503,"name":"Forward","domain":"forwardair.com","url":"https://alion.io/company/forwardair-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sacramento, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-02T05:59:03Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"TheDispatcher - Regional supports day-to-day freight coordination across local, regional, and national OTR, and linehaul operations by scheduling, assigning, and tracking shipments. They are responsible for dispatching and supporting both company-employed drivers and independent contractor drivers, ensuring accurate data entry, shipment visibility, and consistent communication. They monitor freight movement across multiple route types, proactively communicating updates and escalating service issues when needed. They play a critical role in maintaining on-time freight movement, regulatory compliance, and a high level of driver and customer service.\nCompensation: $22.07/hour base ($27.03/hour blended/take-home including regular/guaranteed overtime\nSchedule: Sunday, Monday, Tuesday, every other Wednesday, 6 AM - 6:15 PM\nResponsibilities\nPerform routine coordination, scheduling, and dispatching of customer freight across local, regional, OTR, and linehaul routes using established processes and systems\nDispatch and support both company-employed drivers and independent contractor drivers in accordance with operational guidelines\nServe as a primary point of contact for driver communications via phone, in-cab technology (e.g., Qualcomm), and email\nRelay load instructions, routing details, and service updates to drivers and document interactions in internal systems\nMonitor shipment status, driver progress, and appointment times to support on-time pickup and delivery performance\nTrack and maintain accurate records related to driver hours, availability, utilization, and performance\nIdentify service disruptions, delays, or compliance concerns and escalate issues to leadership per SOPs\nProvide routine customer updates and shipment status information based on defined service expectations\nCoordinate with customer service, operations, and sales teams to communicate shipment status and assist with issue resolution\nSupport OTR and long-haul freight movement by monitoring multi-day shipments and handoffs between regions or shifts\nAssist with onboarding and support of new drivers by providing system navigation guidance and basic process instruction\nPerform data entry, documentation review, and administrative tasks to support fleet and dispatch operations\nFollow all department standard operating procedures (SOPs), safety guidelines, and regulatory requirements\nAll other duties as assigned to meet evolving business needs.\nQualifications\nEducation: High School Diploma or GED equivalent required. \nStrong customer service, communication, and organizational skills\nAbility to follow established processes and manage multiple priorities in a fast-paced dispatch environment\nBasic problem-solving skills with sound judgment and willingness to escalate issues appropriately\nComfort using dispatch, TMS, or fleet management systems; AS400 experience a plus\nPrior transportation, logistics, or dispatch experience preferred\nDemonstrated reliability, professionalism, and commitment to attendance and schedule requirements\nDemonstrated discretion and confidentiality in handling and protecting sensitive information\nTechnical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)\nEnvironment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.","description_format":"text","description_chars":3455,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Transportation & Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-09-28T12:20:23Z"}],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.461,"p_room":0.35,"age_days":23,"expected_fill_days":10,"reasons":["conf:22","win:tail"],"computed_at":"2026-10-02T05:45:00Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/forward-logistics-dispatcher","json_url":"https://alion.io/job/forward-logistics-dispatcher.json","meta":{"generated_at":"2026-10-03T04:43:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4950,"day_limit":5000,"remaining_today":50,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}