{"id":2817534,"url":"https://alion.io/job/forward-operations-account-coordinator-full-time-2nd-shift","title":"Operations Account Coordinator- Full Time- 2nd Shift","company":{"id":1826503,"name":"Forward","domain":"forwardair.com","url":"https://alion.io/company/forwardair-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-19T06:13:39Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"TheOperations Account Coordinator serves as a primary day-to-day point of contact for customers, helping ensure consistent, high-quality service delivery across the company’s transportation and logistics services. They support customer relationships through proactive communication, issue identification, service coordination, and collaboration with operations teams. They closely with customers and internal stakeholders to ensure service expectations are metand customer needs are addressed in a timely, professional manner. They monitor service execution, communicate operational updates, and assist in resolving routine service concerns. They play an important role in maintaining customer satisfaction, supporting account retention, and strengthening operational partnerships.\nBase Pay: $23.50 per hour\nSchedule: Monday- Friday, 2nd shift tbd exact hours\nResponsibilities\nServe as a day-to-day customer contact for assigned accounts, providing timely communication, updates, and support.\n\nBuild and maintain professional working relationships with customers, operations teams, drivers, warehouse personnel, carriers, and other business partners.\n\nCoordinate with terminal, warehouse, and operational leadership to ensure customer service expectations are consistently met across transportation and logistics services.\n\nMonitor service activity and operational performance to help identify potential disruptions, delays, inventory concerns, service exceptions, or other customer-impacting issues.\n\nCommunicate customer requirements, priorities, and service expectations to internal teams to support successful operational execution.\n\nRespond to customer inquiries, requests, and routine service issues in a professional and timely manner.\n\nAssist in resolving service exceptions by gathering information, coordinating with operational teams, and escalating issues when appropriate.\n\nSupport customers utilizing one or more Company service offerings, including LTL transportation, domestic freight forwarding, international freight forwarding, and contract logistics.\n\nMaintain accurate customer records, account documentation, service instructions, and operational communications.\n\nAssist with preparing routine customer reports, service metrics, and account-related documentation as needed.\n\nSupport customer onboarding activities, account maintenance, and implementation of evolving service requirements.\n\nEnsure customer activities and documentation comply with company policies, customer requirements, and applicable regulatory standards.\n\nEscalate complex customer concerns, significant service failures, commercial issues, and strategic account opportunities to Account Management or Operations Leadership as appropriate.\n\nCollaborate with team members to identify opportunities for process improvement and enhancedcustomer experience.\n\nSupport operational initiatives designed to improve service consistency, customer satisfaction, and overall account performance.\n\nAll other duties as assigned to meet evolving business needs.\n\nQualifications\nEducation: High school diploma or GED equivalent required; Undergraduate degree in a related field from an accredited college or university preferred.\n\nExperience: prior experience in transportation, logistics, operations, customer service, account coordination, or a related customer-focused business environment preferred.\n\nWorking knowledge of transportation, warehousing, supply chain, or logistics operations preferred, but not required.\n\nStrong customer service and relationship-building skills with the ability to communicate professionally across multiple stakeholder groups.\n\nDemonstrated ability to prioritize tasks, manage competing responsibilities, and maintain attention to detail in a fast-paced environment.\n\nAbility to identify routine service issues, coordinate resolution efforts, and appropriately escalate concerns when necessary.\n\nStrong technical skills with the ability to quickly grasp new applications; Prior experience with McLeod, CargoWise, and Salesforce highly preferred.\n\nExperience working collaboratively with operational teams to support customer satisfaction and service delivery preferred.\n\nDemonstrated discretion and confidentiality in handling and protecting sensitive information.\n\nTechnical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).\n\nEnvironment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.","description_format":"text","description_chars":4605,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-18T14:39:01Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.767,"p_room":0.945,"age_days":7,"expected_fill_days":17,"reasons":["conf:11","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/forward-operations-account-coordinator-full-time-2nd-shift","json_url":"https://alion.io/job/forward-operations-account-coordinator-full-time-2nd-shift.json","meta":{"generated_at":"2026-10-19T16:18:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1826503},"rest":"https://alion.io/mcp/rest/get_company?id=1826503"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fforward-operations-account-coordinator-full-time-2nd-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fforward-operations-account-coordinator-full-time-2nd-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fforward-operations-account-coordinator-full-time-2nd-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/forward-operations-account-coordinator-full-time-2nd-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fforward-operations-account-coordinator-full-time-2nd-shift"}]}