{"id":3486714,"url":"https://alion.io/job/forward-operations-team-lead","title":"Operations Team Lead","company":{"id":1826503,"name":"Forward","domain":"forwardair.com","url":"https://alion.io/company/forwardair-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":94,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brooklyn Center, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Multimodal AI","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-29T21:55:12Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-07T17:52:09Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Compensation: $23.00 - 25.00 / Hour\nThe Operations Team Lead provides day-to-day coordination and hands-on support for a defined shift and group of frontline employees within a logistics warehouse/site or multimodal transportation terminal. They ensure workflows, safety procedures, and SOPs are consistently followed to meet daily targets and KPIs. Working under an Operations Supervisor, Operations Manager, or Terminal/Site Manager, they prioritize tasks, allocate labor and equipment based on pre-set plans, and assist in resolving routine issues on the floor. They play a key role in training, work quality monitoring, and supporting operational continuity.\nResponsibilities\nSchedule ocean and domestic shipments.\nCoordinate and direct daily work activities for assigned team members based on established schedules and operational plans.\nAssist the Operations Supervisor in executing daily volume, labor, and workload assignments.\nConduct basic system inquiries and manual searches to help resolve inventory, shipment, or order discrepancies.\nCoordinate handling of urgent orders, cancellations, re-routes, and special service requirements within established guidelines.\nWork with customer on schedule changes\nUtilize WMS for all systems work (SAP)\nPick, pack, and prepare items for shipping and delivery.\nAssist drivers with loading and unloading activities following dock and safety procedures.\nIdentify damaged freight and promptly report issues, unsafe conditions, or equipment concerns to supervisory personnel.\nPerform audits on outgoing shipments\nMonitor work quality, safety compliance, and adherence to standard operating procedures.\nEscalate equipment, safety, or system issues promptly to minimize disruption.\nEnsure all work is completed in alignment with safety, environmental, and operational requirements.\nAll other duties as assigned to meet evolving business needs.\nQualifications\nEducation: High School Diploma or General Education Development (GED)/equivalent preferred but not required. \nExperience: 3+ years’ experience in a warehouse, distribution, logistics operations, or multimodal terminal environment; prior experience in a lead or coordinator role preferred.\nDemonstrated ability to motivate, train, and guide frontline employees.\nAbility to communicate effectively in English (verbal and written).\nAbility to prioritize tasks and manage competing operational demands within established procedures.\nPhysical Demands: Extensive standing, walking, bending, stooping, kneeling, crouching, reaching, and twisting for 8-12 hours per/shift, with the ability to lift, push, pull, and carry freight up to 50lbs without assistance, with occasional lifting of freight up to 75lbs with assistance or mechanical aids throughout each 8-12 hour shift, multiple times per/week. \nVision, hearing, and verbal communication skills sufficient to work safely in a noisy dock environment.\nEnvironment: Ability to work safely around moving equipment, vehicles, and freight in a non-climate-controlled environment, including frequent exposure to temperature extremes (both hot and cold), occasional outdoor work and/or exposure to precipitation (rain, sleet, snow, etc.), regular exposure to moving equipment, vehicle traffic, exhaust, dust, and moderate to loud noise. \nAbility to maintain regular and predictable attendance.\nDemonstrated discretion and confidentiality in handling and protecting sensitive information.\nTechnical: Proficient with common office technologies, including Windows PCs, Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)\nExperience with Warehouse Management systems\nEnvironment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting).\n--\n#LI-Onsite #LI-KB1","description_format":"text","description_chars":3788,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-29T21:55:12Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.945,"age_days":8,"expected_fill_days":19,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/forward-operations-team-lead","json_url":"https://alion.io/job/forward-operations-team-lead.json","meta":{"generated_at":"2026-11-07T18:02:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26917,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1826503},"rest":"https://alion.io/mcp/rest/get_company?id=1826503"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fforward-operations-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fforward-operations-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fforward-operations-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/forward-operations-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fforward-operations-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3486714}},{"tool":"search_jobs","arguments":{"company":"forwardair.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3486714},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}