{"id":3317816,"url":"https://alion.io/job/forward-role-head-of-operations","title":"Head of Operations","company":{"id":2641128,"name":"Forward Role","domain":"forwardrole.com","url":"https://alion.io/company/forwardrole","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glasgow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":70000,"currency":"GBP","period":"year","gross":null,"usd_annual":93498},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T10:05:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T22:07:21Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Forward Role are seeking a senior Operations Manager or Head of Operations with experience across ecommerce, retail, fulfilment, warehouse or high-volume customer service operations to join our established client in Glasgow.\nHead of Operations\nGlasgow\nOn site\nUp to £70k per annum\nReporting directly to the CEO, you’ll lead a varied operation covering Customer Service, Stock & Fulfilment and technical Lab operations, taking ownership of operational performance across the customer journey.\nThe role\nAs Head of Operations, you’ll lead and develop operational managers and teams while driving improvements across people, processes, productivity and customer experience.\nKey responsibilities include:\nLeading Customer Service, Stock & Fulfilment and Lab operations.\nCoaching and developing operational managers and building a high-performing culture.\nImplementing KPIs, performance reporting and operational targets.\nImproving stock control, inventory accuracy, fulfilment, dispatch and returns.\nLeading workforce and capacity planning around demand and peak trading periods.\nIdentifying opportunities for process improvement, systems development and automation.\nDriving improvements in productivity, quality, service levels and operational costs.\nUsing customer and operational data to identify issues and deliver continuous improvement.\nWhat we’re looking for\nOperational leadership experience within ecommerce, retail, fulfilment or a high-volume service environment.\nExperience managing multidisciplinary operational teams.\nStrong knowledge of stock control, fulfilment and customer service operations.\nA track record of implementing KPIs and performance frameworks.\nExperience improving operational processes, productivity and service.\nWorkforce and capacity planning experience.\nStrong people management and leadership skills.\nA commercial, data-led and customer-focused approach.\nExperience within technical production or Lab operations would be advantageous, while outbound sales or telesales experience would also be beneficial, but neither is essential.\nThis is great opportunity to join a well-known brand, If you would like to know more about this opportunity, please click the link to apply.\nAs an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.\nForward Role is operating as an employment agency.","description_format":"text","description_chars":2590,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-27T06:14:14Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely 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