Associate Account Manager - London, UK

Fospha is the measurement system enterprise retail and ecommerce brands run their business on. We give marketing teams one clear, daily view of what's actually working - across every channel and everywhere they sell, from their website to Amazon and TikTok Shop - down to the level of a single ad or piece of creative. It replaces guesswork and gut feel with a number marketing, finance and agencies can all trust and act on.

Brands including Dyson, Gymshark, and Lululemon use Fospha up to 25 times a day to decide where budget should move next. We've spent over a decade building this, with more than $40 billion in marketing spend now optimised through the platform - and we're scaling fast across London, Mumbai and Austin.

The Role

As an Associate Account Manager you will play a critical role in ensuring Fospha’s customers see measurable value and business impact from our marketing measurement platform. Working within our Customer team, you’ll directly own relationships across a portfolio of mid-size customers, driving retention, adoption, and commercial readiness while helping shape the next generation of customer success at Fospha.

You will:

• Drive renewals across your portfolio by understanding client objectives, monitoring account health, and ensuring value is demonstrated ahead of each renewal cycle.
• Collaborate closely with the Head of Customer Accounts on your higher impact accounts, building the commercial skillset to secure long term and successful partnerships with Fospha customers
• Turn data into impact stories. Helping different customer personas see how Fospha drives efficiency, growth, and smarter marketing decisions, through clear ROI and performance storytelling tailored to what they care about, from the CFO to the Marketing team to in house Data teams.
• Identify signals of growth or risk early, working with the day to day customer teams to flag adoption challenges or expansion opportunities, and contribute to the proactive building of a tailored learning agenda with each of our customers.
• Contribute to proactive strategic account plans, helping shape the roadmap for your accounts, ensuring every action ties back to measurable outcomes and maps out your stakeholder and activation plan across the account to get ahead of renewal conversations
• Represent the voice of the customer internally, surfacing product feedback, feature requests, and insight that helps Fospha continuously improve our platform and delivery.

What are we looking for?

• 2-3 years of experience in Sales, Account Management, or client-facing SaaS roles, ideally within D2C marketing, analytics, or eCommerce.
• Strong relationship builder who enjoys helping customers achieve tangible results.
• Comfortable with data, you can interpret dashboards, spot trends, and articulate the “so what” for the customer.
• Confident communicator across email, video, and live meetings; able to build trust quickly with multiple stakeholders.
• Organized and proactive. You take ownership of follow-ups, get creative with planning, and ensuring nothing slips through the cracks.
• Eager to drive the commercial side of SaaS, renewals, upsells, and business case storytelling.
• Naturally curious and analytical, with a genuine interest in marketing performance and measurement.
• (Bonus) Experience with eCommerce data, attribution, marketing platforms, marketing measurement or D2C ad platforms is a plus.

What we can offer you

• A workplace pension, through Royal London, with Fospha matching your contributions up to 3%
• A £1,000/year flexible benefits allowance to put towards private medical insurance, dental cover, a health cash plan, gym membership, extra holiday, or a pension top-up - whatever suits you!
• Access to Wellhub, giving you one membership across gyms, boutique studios, and wellbeing apps
• 25 days' annual leave plus 8 UK bank holidays, an extra day off for your birthday! and more holiday the longer you stay (26 days after 3 years, 27 after 6)
• Life assurance worth 4x your annual salary, from day one
• Cycle to Work scheme, plus discounts on everyday spending through our benefits portal - Apple, Tesco, IKEA, M&S, Deliveroo, cinema tickets and more
• Quarterly one-to-one sessions with a financial adviser, plus access to payroll-deducted loans through Salary Finance
• Paid volunteering days each year
• Regular socials, free weekly snacks, and Lunch & Learn events at our Scale Space office, plus access to the wider Blenheim Chalcot community
• Opportunities to travel - including to our India and North America offices

Our Values & Principles

You will be able to demonstrate examples of our core principles:

• Seek inclusion & diversity:  We create an environment where everyone feels welcome, and people are encouraged to speak and be heard
• Work Hard, Work Well, Work Together:  We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
• Grow: We are proactive, curious and unafraid of failure
• Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems
• Candour with caring:  We deliver candid feedback with kindness and receive it with gratitude

Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful!