{"id":1620485,"url":"https://alion.io/job/fossil-google-workspace-admin-software-engineer","title":"Google Workspace Admin - Software Engineer","company":{"id":1861776,"name":"Fossil","domain":"fossil.com","url":"https://alion.io/company/fossil-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickUp","optional":false},{"name":"Google Workspace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"WordPress","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-03-22T23:30:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-05T02:31:13Z","board_verified":true,"closed_at":null,"days_open":196,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":195},"description":"Make an Impact\nWe are seeking a Google Workspace Admin (Collaboration Support Engineer) to join our Information Technology team at Fossil Group in Bengaluru, Karnataka. If you are passionate about collaboration tools and delivering seamless end-user support, this could be the perfect role for you. In this dynamic and global company, you will play a key role in ensuring the reliability, performance, and continuous improvement of our Collaboration Services ecosystem.\nWhat you will do in this role\nApplication Support & Incident Management\nProvide high-quality application support ensuring adherence to SLAs for response and resolution times\nManage incidents and service requests through ITSM tools in line with IT Operations policies and procedures\nTroubleshoot and resolve low to medium complexity issues across collaboration platforms\nAnalyze business impact of incidents and ensure minimal disruption to users through timely resolution\nCollaboration Tools Administration\n1-3 years of exp in Google Workspace Administration\nSupport and maintain collaboration platforms including Google Workspace, WordPress, DocuSign, ClickUp, QuickBase, Jira, and similar tools\nPerform user administration, access management, and system configurations\nTrack application updates and manage version control to ensure system stability\nStakeholder Communication & Service Excellence\nProvide clear, timely communication to users and stakeholders on incidents, updates, and resolutions\nBuild strong relationships with internal stakeholders to enhance service delivery and user satisfaction\nDeliver a high standard of customer service while managing competing priorities\nDocumentation, Governance & Continuous Improvement\nMaintain accurate and up-to-date support documentation and knowledge base articles\nEnsure compliance with change and release management processes\nMonitor service metrics and suggest improvements to enhance performance and efficiency\nParticipate in rotational on-call support as required\nWho You Are\nHands-on experience as a Google Workspace Administrator\nExperience supporting collaboration tools such as WordPress, ClickUp, DocuSign, QuickBase, Jira, or similar platforms\nExperience in end-user support across multiple technologies in a global environment\nFamiliarity with ServiceNow or equivalent IT Service Management tools\nUnderstanding of change management, release management, and software development lifecycle\nStrong analytical, troubleshooting, and problem-solving skills\nExcellent verbal and written communication skills with the ability to explain technical concepts in business terms\nStrong customer service mindset with the ability to manage stakeholders effectively\nWhat We Offer\nCompetitive compensation and benefits package\nSupport for work-life balance, including time-off programs\nHybrid work opportunities, where applicable\nLearning and development support\nEmployee product discounts\nAn inclusive, collaborative, and values-driven workplace","description_format":"text","description_chars":2963,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T20:43:13Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.065,"p_room":0.28,"age_days":195,"expected_fill_days":21,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fossil-google-workspace-admin-software-engineer","json_url":"https://alion.io/job/fossil-google-workspace-admin-software-engineer.json","meta":{"generated_at":"2026-10-05T02:38:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3585,"day_limit":5000,"remaining_today":1415,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}