{"id":3198496,"url":"https://alion.io/job/fotaisland-concierge-supervisor","title":"Concierge Supervisor","company":{"id":2029911,"name":"FotaIsland","domain":"fotaisland.ie","url":"https://alion.io/company/fotaisland","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Occupop","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T15:38:14Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-31T20:46:40Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Whether in our kitchens, dining rooms, event venues, accommodation or offices, our singular purpose is to exceed our guest's expectations with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members.\nFota Island Resort is currently recruiting for the position of Concierge Supervisor. Please note a full drivers licence is required for the position.\nResponsibilities:\n· To provide an excellent guest service experience\nTo carry out all daily Concierge duties while on shift as per the departmental standards\n· Communicating updates and announcements to the Concierge Team\n· Introducing new procedures, at SOP development stage through to implementing and monitoring progress to enhance guest experience and satisfaction\n· Assist in the running of departmental meetings\n· Liaising with the Front Office Manager in relation to any concerns or requests highlighted by the team\n· Co-ordinating the maintenance and upkeep of concierge vehicles\n· Ensuring all Concierge SOPs are being followed\n· Training of new team members\n· Liaising with the reception and guest relations in relation to guest requests and arrangements\n· Managing the Concierge email inbox\n· Overseeing the arrival of VIP guests\nQualities we are looking for:\n· Full drivers licence\n· A passion for providing exceptional guest service\n· Excellent attention to detail\n· Confident, professional and welcoming personality\n· Impeccable appearance of personal grooming\n· Proficient in English language\n· Have a positive impact, taking personal responsibility and initiative to resolve issues\n· Be flexible, responding quickly and positively to changing requirements\n· Maintain high team focus by showing co-operation and support to colleagues in pursuit of the department goals\nWhat you’ll get in return:\n· Company funded educational programs\n· Discount on dining options of up to 50% across our dining outlets within The Collection\n· Reduction on accommodation for family and friends across The Collection\n· Discount on Spa treatments and products\n· Use of health club and swimming pool\n· Staff dining facilities\n· Staff parking\n· Rewards and recognition such as service awards and employee of the year awards\nIf you are seeking a rewarding career that involves first rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining The Fota Collection","description_format":"text","description_chars":2478,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vacation Rentals","Hotels & 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