{"id":4124786,"url":"https://alion.io/job/fouche-operations-administrator","title":"Operations Administrator","company":{"id":4504367,"name":"Fouche &","domain":null,"url":"https://alion.io/company/fouche-and","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18000,"max":25000,"currency":"ZAR","period":"month","gross":true,"usd_annual":18072},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-03T14:01:05Z","employer_posted_date":null,"last_verified_at":"2026-11-03T14:01:05Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Reference: DBN000776-SS-1\n\nDurban North – Step into a rewarding administrative role where your organisation and problem-solving skills keep retail stores thriving and customers smiling!\nDuties & Responsibilities\nA well-established leader in the South African retail sector, dedicated to service excellence and community-focused brand loyalty.\n\nWe are looking for an organised, service-minded Operations Administrator to manage uniform and merchandising equipment orders end-to-end and act as the final escalation point for loyalty and stokvel queries. \n\nKey responsibilities\n\nProcess uniform requests, manage supplier orders, track deliveries, and reconcile invoices against purchase orders.\n\nSource quotations, secure approvals, and coordinate the delivery and installation of merchandising equipment for stores.\n\nHandle third-tier escalations for complex loyalty and stokvel queries, investigating issues like missing funds, payout disputes, and account errors.\n\nCollaborate with internal teams (IT, Finance, Marketing) and system providers to resolve root causes and process approved adjustments.\n\nMaintain accurate filing systems, SharePoint records, and prepare weekly and monthly reports for executive leadership.\n\nRequirements\n\nMatric \n\n2 to 3 years of experience in an operations, procurement, or administration role, preferably within retail.\n\nDemonstrated experience in placing and tracking supplier orders, as well as handling escalated customer queries.\n\nStrong computer literacy with advanced Excel skills (filters, pivot tables, VLOOKUP or XLOOKUP).\n\nWilling to work on standby cellphone support every 2nd weekend.\n\nAdvantageous\n\nA relevant diploma or certificate (Business Administration, Supply Chain, Purchasing, or Retail Management)\n\nExperience with loyalty/stokvel platforms\n\nFluency in isiZulu or another local language.\n\nValid driver's licence.\n\nAttributes \n\nHighly organised\n\nDetail-oriented\n\nEmpathetic communicator\n\nDiscreet with sensitive information\n\nAble to work effectively under pressure.\n\nSalary\nR18 000 - 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