{"id":4232753,"url":"https://alion.io/job/fouche-service-coordinator","title":"Service Coordinator","company":{"id":4504367,"name":"Fouche &","domain":null,"url":"https://alion.io/company/fouche-and","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20000,"max":35000,"currency":"ZAR","period":"month","gross":true,"usd_annual":25032},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-09T08:32:25Z","employer_posted_date":null,"last_verified_at":"2026-11-09T08:32:25Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Reference: DBN000793-SS-1\n\nJohannesburg - Our client, a global leader in industrial enclosures, power distribution, and IT infrastructure systems, is seeking a Services Coordinator to join their team, driving efficiency across their advanced climate control and cooling operations\nDuties & Responsibilities\nA global leader in industrial enclosures, power distribution, and IT infrastructure systems, providing advanced climate control and cooling solutions that safeguard critical technology across industrial and data centre environments.\n\nThe Services Coordinator is responsible for the effective planning, coordination, scheduling, and administration of all service, maintenance, repair, and installation activities relating to industrial and IT cooling equipment.\n\nKey responsibilities\n\nReceive, prioritise, and schedule customer service requests, maintenance calls, breakdowns, and installation requirements for technicians.\n\nAct as the primary administrative contact for customers regarding service schedules, job progress, and technical enquiries.\n\nOpen, manage, and track service job cards, work orders, and documentation to ensure accurate tracking of labour hours, materials, and parts.\n\nCoordinate and request quotations for repairs, replacement parts, and equipment from suppliers while liaising with the technical team.\n\nMaintain records of customer service contracts, maintenance agreements, and service-level agreements (SLAs), alerting management to renewals or potential breaches.\n\nEnsure compliance with occupational health and safety requirements, site rules, and necessary risk assessments.\n\nRequirements\n\nA relevant administrative, operations, logistics, or technical qualification is advantageous.\n\nPrevious experience in service coordination, technical administration, maintenance planning, or a similar role.\n\nExperience within the HVAC, refrigeration, industrial cooling, data-centre cooling, or IT infrastructure sector will be advantageous.\n\nFamiliarity with service job cards, maintenance schedules, quotations, purchase orders, and invoicing processes.\n\nComputer literacy, including MS Office , with working knowledge of service management systems or ERP software being beneficial.\n\nAttributes\n\nStrong organisational, planning, and time-management skills with high attention to detail.\n\nExcellent verbal and written communication skills and professional customer service abilities.\n\nAbility to multitask, coordinate multiple technicians simultaneously, and work effectively under pressure to meet deadlines.\n\nProactive problem-solving abilities and confidence in communicating with technical personnel, suppliers, and management.\n\nSalary\nR20 000 - R35 000 nett per month depending on experience, plus an incentive based on sales targets and KPIs.\n\n***Only shortlisted candidates will be contacted.***\nPackage & Remuneration\nR20 000 Nett - R35 000 Nett - Monthly","description_format":"text","description_chars":2890,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-13T10:32:04Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["seen:4","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":25032,"is_top_pay":false},"html_url":"https://alion.io/job/fouche-service-coordinator","json_url":"https://alion.io/job/fouche-service-coordinator.json","meta":{"generated_at":"2026-11-15T05:33:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":761,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4504367},"rest":"https://alion.io/mcp/rest/get_company?id=4504367"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffouche-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffouche-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffouche-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fouche-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffouche-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4232753}},{"tool":"search_jobs","arguments":{"company":4504367,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4232753},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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