{"id":3217445,"url":"https://alion.io/job/found-sr-pharmacy-operations-manager-2","title":"Sr. Pharmacy Operations Manager","company":{"id":1942739,"name":"Found","domain":"found.com","url":"https://alion.io/company/found-com","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":99000,"max_usd":193000,"period":"year","method":"global_role_seniority_cell","sample_n":6904},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-24T20:54:32Z","employer_posted_date":null,"last_verified_at":"2026-10-24T20:54:32Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Found is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S., making high-quality, affordable treatment more accessible while reducing healthcare costs for consumers, employers, and payors. Backed by $130M+ from top investors including Atomic, GV, WestCap, IVP, TCG, and Define Ventures, Found is redefining how personalized weight care is delivered at scale.\nKey Responsibilities1. Vendor Strategy & Relationship Management\nOwn the pharmacy vendor portfolio: primary, backup, regional, and specialty partners across both compounded and branded tiers\n\nDesign and maintain vendor scorecards; lead business reviews (QBRs) against SLAs for speed, accuracy, fill rate, and cost\n\nServe as the lead operator on pharmacy RFPs, contract renewals, and onboarding of new partners\n\nMaintain contractual SLA documentation; flag compliance gaps and drive remediation with vendors\n\nBuild and own the vendor escalation playbook for supply disruptions, quality events, and service failures\n\n2. Pharmacy Cost & Margin\nBuild and maintain a pharmacy cost model: acquisition cost by drug, formulation, strength, and vendor; track actuals vs. budget monthly\n\nLead pricing benchmarking across compounded and branded partners; surface optimization opportunities to leadership\n\nIdentify and model COGS levers: vendor-mix shifts, volume-tiered pricing, formulation substitutions, and compounding cost inputs\n\nPartner with growth/finance on the pharmacy P be the ops counterpart in monthly close reviews\n\n3. Clinical & Product Partnership\nCollaborate with clinical ops on formulary updates, titration protocol changes, and how they ripple into pharmacy workflows\n\nOwn the operational side of the order-to-ship pipeline; partner with product and engineering on pharmacy integration health\n\nBring the vendor and ops perspective into the pharmacy roadmap; flag where tech gaps create manual work or member risk\n\n4. Member Shipment Experience\nOwn the end-to-end member experience for medication/prescription shipment SLA: define what we promise, measure adherence, and lead improvement initiatives\n\nPartner with MX to build proactive shipment communication triggers (delay alerts, exception workflows) that reduce inbound contacts\n\nDesign and maintain the lost/delayed shipment playbook; own resolution workflows with vendors and MX\n\nDrive data integration between pharmacy partners and internal systems to enable self-serve shipment tracking for members\n\n5. Compliance & Quality Operations\nMaintain working knowledge of 503A vs. 503B regulatory distinctions as they apply to our compounded network\n\nTrack third-party testing requirements (potency, sterility, endotoxins) across compounded partners; ensure testing cadence is met\n\nOwn the operational side of pharmacy recall and product withdrawal workflows\n\nSupport state board of pharmacy registration tracking across the vendor network\n\nPartner with legal/compliance on any pharmacy-related regulatory inquiries or audits\n\n6. Inventory, Capacity & Shortage Management\nTrack FDA shortage list and vendor allocation signals proactively; maintain a real-time view of network supply health\n\nDevelop and maintain substitution and allocation playbooks for shortage scenarios across compounded and branded products\n\nBuild a 30/60/90-day demand forecast in partnership with the clinical and growth teams; translate into vendor capacity conversations\n\nOwn the compounding batch timing and inventory cycle in coordination with 503A/503B partners\n\nWhat We’re Looking ForRequired\n7+ years of experience in pharmacy operations, healthcare supply chain, or a closely related function; prior experience at a Senior Manager or Director level preferred\n\nPharmD — we expect this person to bring clinical credibility alongside operational depth\n\nProven track record owning pharmacy vendor relationships end-to-end, including SLA accountability, QBRs, and contract negotiations\n\nHands-on experience with pharmaceutical cost structures and drug acquisition — you can build a pharmacy P&L model and defend it in a finance review\n\nExperience operating in or adjacent to compounded pharmacy (503A or 503B) with a working understanding of USP compliance and third-party testing requirements\n\nStrong analytical skills: you build your own models, spot anomalies, and come to conversations with data\n\nDemonstrated ability to lead cross-functional work and influence without direct authority at a senior level\n\nComfortable in an early-stage, fast-moving environment where you are often writing the playbook for the first time\n\nNice to Have\nExperience at a telehealth, direct-to-consumer pharmacy, or digital health company\n\nFamiliarity with GLP-1 therapies, semaglutide or tirzepatide supply dynamics, or compounded peptide operations\n\nExperience running vendor RFPs or negotiating pharmacy contracts\n\nExposure to pharmacy data integrations \n\nExperience building or contributing to a pharmacy P&L model\n\nFound is an Equal Opportunity Employer. We seek and celebrate diversity in its many forms. If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.\n\nPlease review our CCPA policies.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":5371,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Accounting & Tax Software","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-24T23:28:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["seen:3","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/found-sr-pharmacy-operations-manager-2","json_url":"https://alion.io/job/found-sr-pharmacy-operations-manager-2.json","meta":{"generated_at":"2026-10-28T20:47:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28771,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1942739},"rest":"https://alion.io/mcp/rest/get_company?id=1942739"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffound-sr-pharmacy-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffound-sr-pharmacy-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffound-sr-pharmacy-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/found-sr-pharmacy-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffound-sr-pharmacy-operations-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3217445}},{"tool":"search_jobs","arguments":{"company":"found.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3217445},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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