{"id":3790217,"url":"https://alion.io/job/foundation-senior-account-manager","title":"Senior Account Manager","company":{"id":47543,"name":"Foundation","domain":"foundation.app","url":"https://alion.io/company/foundation-app","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CA","PL","ES","PT"],"hiring_countries_total":4,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"ClickUp","optional":false}],"status":"live","first_seen_at":"2026-03-20T00:00:00Z","employer_posted_date":"2026-03-20","last_verified_at":"2026-11-06T15:38:07Z","board_verified":true,"closed_at":null,"days_open":231,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":231},"description":"Are you a detail-oriented, follow-through-focused person who thrives when systems are running smoothly and expectations are clear?\nDo you take pride in making sure nothing slips through the cracks and your projects stay on track?\nDo you prefer working independently once trained, while also being the steady hand clients and teams rely on?\nFoundation is a digital content marketing agency serving B2B SaaS, Higher Ed, and enterprise clients. We specialize in helping our clients grow into category leaders through smart strategy, bold storytelling, and seamless execution. Our 100% remote team works with ambitious brands around the globe and we’re just getting started.\nIn order to achieve our mission, we’re hiring a Senior Account Manager to join our growing Client Services team.\nThe Senior Account Manager will own a small portfolio of high-priority clients and ensure their experience with Foundation is proactive, clear, and outcome-focused. You’ll be responsible for maintaining strong client relationships, tracking project health, surfacing opportunities, and ensuring all work stays on budget and on time.\nOur ideal candidate is a calm, confident operator who excels at anticipating issues, holding teams accountable to deadlines, and making sure every client interaction is handled with care. You don’t need to be the loudest voice in the room, but you do need to be the one clients trust most.\nKey Responsibilities:\nManage a portfolio of enterprise-level accounts as the main point of contact.\nLead client meetings, share project updates, and keep stakeholders aligned.\nCoordinate internal teams across content, strategy, and operations to ensure deliverables are completed on time, on budget, and above expectations.\nTrack deadlines, budgets, and client KPIs using ClickUp and internal systems.\nSupport content and strategy handoffs by owning timelines and task flows.\nEnsure client feedback and approvals are captured and integrated smoothly.\nProactively flag risks, delays, or misalignments to internal leaders.\nIdentify and initiate upsell or expansion conversations where appropriate.\nMaintain accurate client data, resourcing requests, and reporting details.\nComplete client NPS surveys and internal health updates on schedule.\nSuccess Looks Like\nYou spot issues before they become problems and communicate clearly.\nYour portfolio renews and expands consistently.\n100% of client deliverables are completed on time.\nClients consistently rate their experience as 8+ on NPS\nAll client project data (timelines, budgets, resourcing) is up to date and accurate.\nYou Might Be a Fit If You...\nValue ownership and dislike chasing - you get things done on time.\nAre comfortable in client-facing roles but not driven by praise or people-pleasing.\nHave a calm, grounded presence even in high-pressure situations.\nThrive in remote, async work environments where structure is respected.\nEnjoy building systems, managing deadlines, and keeping details in check.\nPrefer working independently once expectations are clear.\nWhat You Bring:\nFamiliarity with B2B SaaS or complex client structures.\nProven ability to lead client calls and internal project check-ins.\nSolid project management skills and tools experience (e.g., ClickUp, Asana, or similar).\nClear, confident communicator, both live and async.\nComfortable working Eastern or Atlantic time zone hours.\nPerformance Metrics:\nBook of Business: Renewal + expansion conversations initiated proactively\nClient NPS: ≥8 on 85%+ of assigned projects\nProject Delivery: 100% of deliverables completed on time\nInternal Hygiene: All project trackers and ClickUp tasks updated and closed on time\nHow to apply\nFill in the Culture Index survey: \nApply through the application form.","description_format":"text","description_chars":3725,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"},{"name":"Spain","iso":"ES","kind":"country"},{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-05T06:19:03Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.144,"p_room":0.28,"age_days":231,"expected_fill_days":7,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/foundation-senior-account-manager","json_url":"https://alion.io/job/foundation-senior-account-manager.json","meta":{"generated_at":"2026-11-06T19:50:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3488,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47543},"rest":"https://alion.io/mcp/rest/get_company?id=47543"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundation-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundation-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundation-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundation-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundation-senior-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3790217}},{"tool":"search_jobs","arguments":{"company":"foundation.app","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3790217},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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