{"id":2547525,"url":"https://alion.io/job/foundationai-application-support-engineer-l3-foundation-ai","title":"Application Support Engineer- L3 - Foundation AI","company":{"id":4419814,"name":"Foundationai","domain":"foundationai.com","url":"https://alion.io/company/foundationai","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Incident Management","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-14T17:11:21Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T05:33:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About US:\nFoundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com.\nJob Overview:\nAt Foundation AI, the Application Support Engineer - IIIis a senior individual contributor responsible for managing complex application support operations, ensuring high system reliability, and driving continuous improvement in support processes. In this role, you will take ownership of resolving critical and complex issues, lead troubleshooting efforts, and proactively enhance system performance. You will work closely with engineering, product, and business teams while mentoring junior engineers and contributing to strategic initiatives around automation, monitoring, and cost optimization.\nThis role is ideal for a highly experienced support professional who can operate independently, manage multiple priorities, and serve as a key escalation point for critical issues.\nKey Responsibilities:\nComplex Incident Management & Resolution:Own and resolve complex, high-impact production issues. Manage multiple support tickets simultaneously, ensuring timely resolution while maintaining quality and customer satisfaction.\nAdvanced Troubleshooting & Root Cause Analysis: Lead troubleshooting efforts for complex application issues, perform in-depth root cause analysis, and implement long-term fixes to prevent recurrence.\nMonitoring & System Reliability: Leverage monitoring and logging tools such as Airflow, ELK stack, and similar platforms to proactively identify issues, analyze system performance, and ensure high availability.\nAutomation & Scripting:Develop and maintain scripts (Python, SQL) to automate repetitive tasks, improve operational efficiency, and accelerate issue resolution.\nApplication Configuration & Maintenance:Oversee application configurations and ensure systems are optimized, stable, and aligned with evolving business requirements.\nCloud Application Support:Provide advanced support for cloud-based applications (AWS), including troubleshooting deployments, performance issues, and infrastructure-related concerns.\nStakeholder & Customer Management:Act as a key point of contact for stakeholders and customers during critical incidents. Communicate effectively, manage expectations, and maintain strong customer relationships.\nBusiness Alignment:Support applications used by specific business units, ensuring alignment with their workflows, priorities, and regulatory requirements.\nDocumentation & Knowledge Leadership:Maintain comprehensive documentation of incidents, solutions, and best practices. Contribute to knowledge sharing and mentor junior team members.\nCompliance, Security & Data Protection:Ensure applications adhere to data protection laws, industry regulations, and security best practices. Apply ethical considerations in all aspects of technology usage.\nCost Optimization & Operational Efficiency:Drive initiatives to optimize resource utilization, reduce operational costs, and improve overall efficiency of support processes.\nResponsibilities may be tailored based on the candidate’s experience and proficiency.\nSkills and Tools\n3+ years of experience in application support, production support, or a related field.\nStrong expertise in analyzing and resolving complex technical issues\nProven ability to manage multiple support tickets and priorities effectively\nAdvanced troubleshooting skills across application, data, and infrastructure layers\nHands-on experience with monitoring tools such as Airflow, ELK stack, or similar platforms\nProficiency in Python and SQL for scripting, automation, and data analysis.\nStrong understanding of application configurations and system architecture\nExperience supporting cloud-based applications, preferably on AWS\nSolid understanding of business processes and application use cases\nKnowledge of regulatory requirements and compliance standards\nExcellent communication and stakeholder management skills\nStrong customer management and relationship-building abilities\nExpertise in documentation and knowledge sharing\nDeep understanding of data privacy, security best practices, and ethical considerations\nAbility to mentor junior team members and drive best practices\nStrong focus on cost optimization and operational efficiency\nEducation\nA Bachelor's degree in Computer Science or equivalent experience relevant to the functional area.\nOur Commitment\nFoundation AI is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Our hiring decisions are based solely on qualifications, merit, and business needs at the time.\n For any feedback or inquiries, please contact us at \nLearn more about us at www.foundationai.com","description_format":"text","description_chars":5194,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-14T17:11:21Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":32,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/foundationai-application-support-engineer-l3-foundation-ai","json_url":"https://alion.io/job/foundationai-application-support-engineer-l3-foundation-ai.json","meta":{"generated_at":"2026-10-16T06:09:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3555,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4419814},"rest":"https://alion.io/mcp/rest/get_company?id=4419814"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundationai-application-support-engineer-l3-foundation-ai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundationai-application-support-engineer-l3-foundation-ai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundationai-application-support-engineer-l3-foundation-ai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundationai-application-support-engineer-l3-foundation-ai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundationai-application-support-engineer-l3-foundation-ai"}]}