{"id":2750974,"url":"https://alion.io/job/foundationccc-support-specialist-technology-solutions","title":"Support Specialist, Technology Solutions","company":{"id":1779218,"name":"FoundationCCC","domain":"foundationccc.org","url":"https://alion.io/company/foundationccc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":258},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Kanban","optional":false},{"name":"Scrum","optional":false},{"name":"Jira","optional":true},{"name":"Service Desk","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T05:01:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Support Specialist, Technology Solutions\n100% Remote within California, Must reside in California\nWe are seeking a Support Specialist to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges-the largest and most diverse system of higher education in the nation. The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California.\nWhat You’ll Do\nThe Support Specialist, Technology Solutions is the first point of contact for user support across a select group of web and mobile applications within the Technology Solutions department’s portfolio. The Support Specialist, Technology Solutions builds deep expertise in a primary product and gradually expands to support additional applications within the portfolio. The role spans both foundational and advanced technical support responsibilities, including escalation management, root-cause analysis, and identifies trends to drive proactive improvements.\nSuccess in this position requires both strong technical acumen and the ability to communicate clearly and patiently with users of varying technical backgrounds. This position is ideal for a tech-savvy individual who thrives in a remote, fast-paced environment and brings a passion for learning and helping others.\nResolve customer inquiries in an accurate and timely manner; follow up and through to ensure a positive customer experience\nIdentify and develop comprehensive User Support processes\nReproduce raised issues to verify and thoroughly document each user interaction\nConduct user account reviews and audits, upholding security standards and policies\nConduct test scenarios that ensure all error-handling processes perform as expected\nInvestigate system performance and configuration changes.\nLead user training, primarily through online sessions, with occasional in-person training to demonstrate how to use tools.\nAttributes for Success\nKnowledge of Agile project management methodologies and techniques (Scrum, Kanban, etc.), as well as other disciplines of project management\nExperience with HTML5, CSS, and Regular Expressions is a plus\nMinimum of five (5) + years of experience in a service-oriented, customer-facing role\nMinimum of two (2) + years of utilizing a user support ticketing system; preferably Zendesk Support or Jira Service Management.\nExperience supporting iOS and Android mobile applications and troubleshooting web-based applications via browser Developer Tools is highly preferred.\nExperience with Microsoft Office, Google Suite, Zoom, and other digital systems, platforms, and tools that support collaborative work required\nExperience with Atlassian products: JIRA, Confluence, and Service Desk; experience using JIRA to track project tasks is preferred\nExperience developing and achieving Key Performance Indicators\nExperience managing projects required\nWe’re recruiting for mission-driven, passionate, equity-minded individuals with a strong desire to impact and change people’s lives for the better\nOur work holds great weight and responsibility, and the opportunity to impact the lives of millions\nInnovation, creativity, collaboration, and entrepreneurship are encouraged as employees work to achieve organizational goals\nFoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency\nTeam members are hired for theirexpertise in niche areas across our areas of impact and higher education overall, and for their knowledge of business, philanthropy, technology, communications, and more\nWe have a commitment to professional development and an emphasis on shared leadership, to ensure growth for employees and the organization overall\nWhat we Offer\nFoundationCCC is fully committed to a “remote-first” philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California’s State Capitol.\nBenefits\nCompetitive compensation, generous PTO, holidays\nMedical, dental, and vision plans, Flexible Spending Accounts, and Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings\nCalPERS retirement program and optional 403(b) and 457 Retirement plans\nTuition reimbursement\nPublic Service Loan Forgiveness certified employer\nIf you have any questions, please email us at .\nBudgeted Annual Salary Pay Range:\n$75,000.00 - $85,000.00Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.","description_format":"text","description_chars":4855,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-16T23:58:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/foundationccc-support-specialist-technology-solutions","json_url":"https://alion.io/job/foundationccc-support-specialist-technology-solutions.json","meta":{"generated_at":"2026-10-17T07:36:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10305,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779218},"rest":"https://alion.io/mcp/rest/get_company?id=1779218"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundationccc-support-specialist-technology-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundationccc-support-specialist-technology-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundationccc-support-specialist-technology-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundationccc-support-specialist-technology-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundationccc-support-specialist-technology-solutions"}]}