{"id":2047449,"url":"https://alion.io/job/founderscard-member-experience-operations-manager","title":"Member Experience & Operations Manager","company":{"id":675012,"name":"FoundersCard","domain":"founderscard.com","url":"https://alion.io/company/founderscard","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spring, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Looker","optional":true}],"status":"live","first_seen_at":"2026-10-07T16:33:39Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-28T21:02:18Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"FoundersCard is hiring a Member Experience & Operations Manager to own and improve the operational experience of membership, from onboarding and engagement through renewal.\nThis is a hands-on role for someone who loves solving problems, improving processes, and using member feedback and data to make the membership experience better. You’ll work across Member Support, Partnerships, Product, and Marketing to identify friction, drive improvements, and help increase member engagement and retention.\nThis role is based in our Spring/Houston office and requires 4 days per week in person, with 1 work-from-home day.\nWhat You'll Own\nOwn day-to-day member operations across onboarding, renewals, card fulfillment, benefit redemptions, and other critical member touchpoints.\n\nIdentify and eliminate friction across the member journey by improving workflows, documentation, SOPs, and cross-functional processes.\n\nPartner closely with Member Support to identify recurring member issues, understand root causes, and drive solutions with Product, Partnerships, and Operations.\n\nAnalyze member health signals, including engagement, benefit usage, support trends, and renewals, to identify opportunities to improve the member experience and retention.\n\nTrack benefit performance and operational issues, partnering with Partnerships to ensure benefits are accurate, easy to understand, and working as intended.\n\nBuild and maintain actionable reporting around member experience, engagement, retention, and key operational metrics.\n\nSupport member communications, including onboarding, engagement, and renewal messaging, in partnership with Marketing.\n\nLead special projects that improve the member experience or make our operations more effective and scalable.\n\nWhat Success Looks Like\nYou’ll make the FoundersCard experience easier, more reliable, and more valuable for members. Success looks like:\nSmooth, reliable member operations with fewer errors, delays, and escalations.\n\nHigher member engagement and stronger renewal performance.\n\nRecurring member issues identified early and solved at the root.\n\nClear, scalable processes that teams consistently follow.\n\nBetter visibility into the health of the member experience through useful reporting and insights.\n\nStrong cross-functional partnerships with Support, Partnerships, Product, and Marketing.\n\nWhat You Bring\n5+ years of experience in operations, customer or member experience, account management, or a similar role. Experience in membership, subscription, hospitality, or service businesses is a plus.\n\nStrong operational judgment and a track record of taking ownership of work from problem identification through resolution.\n\nHighly organized and process-minded, with an ability to turn messy situations into clear, scalable systems.\n\nStrong analytical skills and comfort using spreadsheets, reporting tools, and data to identify trends and make decisions. Experience with Looker or similar tools is a plus.\n\nClear written and verbal communication skills and comfort working across multiple teams.\n\nExperience with HubSpot, Help Scout, or similar CRM and support platforms is a plus.\n\nFluency with AI tools and an ability to use them to work more efficiently and improve processes.\n\nA genuine focus on creating a great member experience and a willingness to jump in wherever needed.","description_format":"text","description_chars":3332,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs"],"lifecycle":[{"event":"open","at":"2026-10-07T20:19:17Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.8,"p_room":0.9,"age_days":20,"expected_fill_days":36,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":false},"html_url":"https://alion.io/job/founderscard-member-experience-operations-manager","json_url":"https://alion.io/job/founderscard-member-experience-operations-manager.json","meta":{"generated_at":"2026-10-28T23:24:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32002,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675012},"rest":"https://alion.io/mcp/rest/get_company?id=675012"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffounderscard-member-experience-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffounderscard-member-experience-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffounderscard-member-experience-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/founderscard-member-experience-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffounderscard-member-experience-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2047449}},{"tool":"search_jobs","arguments":{"company":"founderscard.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2047449},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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