{"id":1826521,"url":"https://alion.io/job/foundever-ccaas-engineer","title":"CCaaS Engineer","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":85000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3741},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"GCP","optional":true},{"name":"JavaScript","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Power BI","optional":true},{"name":"Python","optional":true}],"status":"closed","first_seen_at":"2026-10-04T07:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-07T18:15:14Z","board_verified":false,"closed_at":"2026-10-07T18:15:14Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions. As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Professional Services - CcaaS team. This is your chance to be part of a dynamic, forward-thinking team working on high-impact projects that drive innovation in the CCaaS space!\nIf you’re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving customer success, this role is for you! As a CCaaS PS Engineer, you will architect and perform solution implementations and ensure the success of our client projects from start to finish.\nJob Responsibilities\nSolution Design\nCollaborate with clients to capture business and technical requirements\nDesign scalable CCaas solution leveraging Architect / Visio, routing, and digital channels\nDevelop IVR and bot workflows\nDefine technical integration strategies (REST APIs, webhooks, middleware) \nImplementation & Configuration\nConfigure CCaaS components such as routing, queues, skills, wrap codes, user profiles\nBuild and optimize inbound/outbound voice, chat, email, and messaging flows\nIntegrate external systems such as CRM, WFM or custom apps\nDevelop and deploy custom scripts, data actions as needed \nProgramming & Development\nWrite and test code for integrations and automation, as needed\nUse OAuth2, API keys, and secure authentication for external system connectivity\nCreate middleware components \nProject Delivery\nSupport project lifecycle - scoping, build, testing, and production deployment\nCollaborate with cross-functional teams including Project Management, Sales, BI, Operations, etc\nProvide technical documentation, user guides, and training as required \nOptimization & Support\nConduct post-implementation reviews to enhance performance and efficiency\nStay current with new CCaaS releases \nWhy You’ll Love This Role\nBe at the forefront of CX transformation, working with leading CCaaS technologies, specially Genesys delivery\nWork with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment\nCollaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results\nDrive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills\nGrow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills \nSkills and Qualifications\n3-7 years of strong expertise in Genesys/ CXone (other platforms are a plus)\nExperience in designing and deploying Omnichannel solutions (voice, chat, email, messaging)\nUnderstanding JSON, Web Services, and Middleware frameworks\nExcellent communication and interpersonal skills-able to run meetings and workshops, present confidently, and write functional specifications\nStrong organizational skills, especially in high-pressure environments, with the ability to manage multiple projects effectively\nA collaborative team player who can also work independently with minimal supervision\nFluent in English, with other languages being a plus\nA proactive attitude, with a passion for learning and keeping up with the latest industry trends\nMicrosoft Office Suite: Powerpoint, Excel, PowerBI, etc.\nGenesys Cloud Professional (GCP) required\nStrong hands-on experience with Genesys Cloud Architect, routing, and call flows\nProficiency in APIs (REST/JSON), OAuth2, and integration design\nExperience with Javascript, Python for automation and API scripting\nKnowledge of Contact Center technologies - IVR, SIP trunking, telephony, ACD, WFM, and CRM integration\nPower Bi experience preferred \nAbout Us\nFoundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\n-","description_format":"text","description_chars":4222,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-04T11:41:59Z"},{"event":"close","at":"2026-10-07T18:15:14Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/foundever-ccaas-engineer","json_url":"https://alion.io/job/foundever-ccaas-engineer.json","meta":{"generated_at":"2026-10-09T04:41:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4498,"day_limit":5000,"remaining_today":502,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6940},"rest":"https://alion.io/mcp/rest/get_company?id=6940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundever-ccaas-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundever-ccaas-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundever-ccaas-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundever-ccaas-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundever-ccaas-engineer"}]}