{"id":2490293,"url":"https://alion.io/job/foundever-client-relations-coordinator-remote-canada-asg","title":"Client Relations Coordinator - Remote Canada ASG","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":null,"max":43000,"currency":"CAD","period":"year","gross":null,"usd_annual":30249},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-14T01:56:19Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T08:00:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nFoundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\nSupporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.\nWinner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021\nGold Stevie Award Winner for Great Employers in 2024 and 2022\nWe foster an exciting culture of creativity, connection, and commitment\nRead more about our culture: Foundever® Stories.\nThis role may involve the use of approved artificial intelligence (AI) tools to support day to day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).\nThis opportunity represents an existing vacancy supporting current business operations.\nSummary of Responsibilities\nProvides day-to-day operational support and program management.\nResponsible for client communication, program development, maintenance and analysis.\nSupports all impacted internal organizations by providing advanced information and specifications.\nPrimary escalation path for most complex customer inquiries.\nInterprets requests and determines appropriate course of action.\nConducts research to resolve problems.\nRecommends process improvement to assure client satisfaction.\nFollows up to insure issues resolved and improvements implemented\nMeetings with client as necessary. Primary program specific client contact. Relay of escalations from client/follow-up. Research and follow up on issues. Research root causes/resolutions\nFacilitate delivery of reports. Submission of new processes/procedures. Posting new processes/procedures. Timely handling of client requests. Work to ensure client confidence\nAct as internal program and project manager. Work to design “best practices” solution sets. Field questions about processes/procedures. Follow up on new processes/ procedures to ensure changes understood.\nOther duties as assigned.\nPosition Qualifications\nKnowledge of technology industry and basic understanding of general business management.\nLeadership skills with ability to support and mentor more junior team members.\nAnalytical and problem-solving skills.\nStrong communication and presentation skills.\nStrong interpersonal skills focused on client satisfaction.\nAbility to use a computer to complete daily duties\nWork Experience\nOne to three years in industry-related sales; account management preferred.\nEducation\nFour-year degree in business-related field or an equivalent combination of education and experience.\nSalary Range\nThe base pay range for this position is up to CAD 43000 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.\nPre-employment Requirements:\nOffers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.\nFoundever® is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. 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