{"id":1827483,"url":"https://alion.io/job/foundever-contact-centre-team-manager-temporary","title":"Contact Centre Team Manager - Temporary","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":30000,"currency":"GBP","period":"month","gross":null,"usd_annual":476904},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Post-training","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-12T07:21:40Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Key Details\nBasic Salary:Up to £30,000.00 per annum, paid monthly (dependent on experience)\nBenefits:Salary advance scheme, employee recognition platform, hybrid-working, and an award-winning culture\nOpening Hours:Rotational shifts between Monday to Friday, 07:00 to 21:00, Saturday & Sunday, 09:00 to 17:00\nContract Type:Temporary, fixed-term contract until 31/12/2026, full-time (37.5 hours per week)\nLocation:Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ(hybrid-working post training) - work from home on Mondays and Fridays!\nStart Date:Thursday, 01 October 2026\nFoundever® is looking for a dedicated and people-focussed leader to support the smooth running of daily operations of one of our premium home beer clients at our Kingston contact centre! If you’re passionate about people management and excellent customer experiences, then we encourage you to read on and apply...\nPlease note that we are unfortunately not able to offer sponsorship for this role.\nWhat will I be doing?\nAs a Team Manager, our people are your customers. You play a pivotal part in putting your team first and inspiring them to be great.\nYou’ll support one of our premium home beer clients in leading a team to deliver excellence. We advocate a People First approach throughout our business with Customer Experience as our area of expertise, and in our busy contact centre you will relish the opportunity to learn and develop your skills further by working collaboratively with colleagues, other departments and our Client.\nPrimary responsibilities\nLead and coach a team of fifteen Customer Success Representatives to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved.\nFollow a process of continuous review and proactive management of absenteeism and attrition for all Agents.\nContinually review and monitor work performance of all Agents against agreed KPI’s.\nEnsure Agents are recognized and rewarded for outstanding achievements/performance in line with company mission and values.\nFacilitate a culture of open and honest two-way communication with all team members.\nEnsure action from employee satisfaction surveys are implemented and continuously reviewed.\nCoach, develop and motivate Agents by providing the skills and knowledge to perform their job.\nEnsure appropriate actions are taken to improve client satisfaction survey scores.\nAre you who we're looking for?\nIt is essential you have passion for management and customer service in order to create an environment for success through regular coaching, engaging and motivating your team.\nIt is also important that you are a confident and experienced leader, with great problem solving skills that can effectively deliver in a fast paced and changeable environment. You will be a self-assured competent manager with experience in delivering effective HR solutions, from return to works to disciplinary procedures.\nBy leading the way you will develop your team’s skills and confidence in order for them to build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.\nIn short, we’re looking for:\nExperience:Minimum 1 year experience in a Team Manager/supervisory role within a contact centre environment (essential).\nEmployee Performance:Strong performance management skills.\nCommunication Skills:Excellent verbal and written communication skills, with the ability to adapt your style to customer or client.\nAbility:Good numeric and verbal reasoning skills.\nCritical thinking:Effective problem-solving skills.\nWho is Foundever®?\nFoundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\nWhy join Foundever®?\nAt Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge - we’re committed to ensuring you thrive every step of the way to create your best moments.\nIf you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!\nPlus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.\nHow to apply:\nCustomer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…\nIf your application is shortlisted, you can look forward to experiencing the following journey with us:\nIntro Call:Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!\nInterview:Meet with our 2-person Hiring Team for a competency-based interview via video call.\nTask:Complete a short data analysis task based on a scenario we’ll provide to you. You’ll present your findings back to our Hiring Team, followed by a short Q&A session.\nApply Now! We look forward to reviewing your application.\nFoundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognize and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.\nIf you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at . Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.\nThe personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever® and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.","description_format":"text","description_chars":6787,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-04T11:45:01Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.276,"p_room":0.28,"age_days":32,"expected_fill_days":10,"reasons":["conf:13","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":476904,"is_top_pay":true},"html_url":"https://alion.io/job/foundever-contact-centre-team-manager-temporary","json_url":"https://alion.io/job/foundever-contact-centre-team-manager-temporary.json","meta":{"generated_at":"2026-10-12T09:13:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13964,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6940},"rest":"https://alion.io/mcp/rest/get_company?id=6940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundever-contact-centre-team-manager-temporary"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundever-contact-centre-team-manager-temporary"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundever-contact-centre-team-manager-temporary"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundever-contact-centre-team-manager-temporary\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundever-contact-centre-team-manager-temporary"}]}