{"id":4200103,"url":"https://alion.io/job/foundever-conversational-ai-engineer","title":"Conversational AI Engineer","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Fine-tuning","optional":false},{"name":"LLM","optional":false},{"name":"Machine Learning","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Text-to-Speech","optional":false}],"status":"live","first_seen_at":"2026-11-12T21:53:30Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T21:53:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Conversational AI Engineer (CAI) is responsible for developing and deploying Conversational AI solutions: chatbots and voicebots, using LLMs, Agentic AI, and NLU models. This role manages technical implementations and integrations across environments, ensuring compliance with standards and best practices. It combines expertise in prompt engineering, knowledge base structuring, and system integration to enable end-to-end automation and continuous improvement. The CAI Engineer also ensures safe and reliable model behavior, performs fine-tuning, proactive monitoring, and performance optimization, and oversees STT/TTS configuration and maintenance to guarantee high-quality voice and seamless telephony integration.\nThis is a remote role, candidate must be located and eligible to work in India.\nJob Responsibilities\nImplement system integrations for seamless automation across platforms\nEngineer prompts and structure knowledge bases to ensure accurate and context-aware responses\nEnsure safe and reliable AI model by implementing safeguards and governance measures\nConfigure and maintain STT/TTS systems, ensuring high-quality voice performance and seamless telephony integration\nDocument architectures, configurations, and deployment processes to maintain transparency and reproducibility\nCollaborate with cross-functional teams and work with developers, data analysts, product teams, and business stakeholders to align AI solutions with organizational goals\nApply Agentic AI knowledge to design frameworks and provide implementation-focused recommendations\nCreate best practices for hybrid bots with NLU and LLM\nSkills and Qualifications\n5+ years experience with LLM voicebots\nExperience with machine learning and deep learning frameworks \nKnowledge of data preprocessing, feature engineering, and data pipelines\nExperience with AI models for chatbots or voicebots\nExperience with model evaluation, tuning, and deployment\nKnowledge of conversational AI platforms for chatbot and voicebot development (Cognigy a plus)\nExperience with speech technologies: STT (speech-to-text) and TTS (text-to-speech) systems\nModel deployment and integration skills, including APIs and system integrations\nAbility to monitor, evaluate, and optimize AI models for performance, scalability, and reliability\nUnderstanding of AI safety, bias mitigation, and ethical practices in conversational AI\nAbility to document architectures, configurations, and deployment procedures clearly\nCollaboration skills to work with product, engineering, and UX teams\nFluent in written and spoken English (C1 level minimum)\nWhy You'll Love This Role\nBe at the forefront of CX transformation, working with leading BOT/ AI technologies, specially Genesys delivery\nWork with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment\nCollaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results\nDrive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills\nGrow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills \nAbout Us\nFoundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\n-","description_format":"text","description_chars":3696,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-12T21:53:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-12T23:13:09Z"},"pay":null,"html_url":"https://alion.io/job/foundever-conversational-ai-engineer","json_url":"https://alion.io/job/foundever-conversational-ai-engineer.json","meta":{"generated_at":"2026-11-12T23:13:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":49107,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6940},"rest":"https://alion.io/mcp/rest/get_company?id=6940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundever-conversational-ai-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundever-conversational-ai-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundever-conversational-ai-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundever-conversational-ai-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundever-conversational-ai-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4200103}},{"tool":"search_jobs","arguments":{"company":"foundever.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4200103},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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