{"id":1827478,"url":"https://alion.io/job/foundever-conversational-designer","title":"Conversational Designer","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Design","role_family":"Design","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["MA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":false},{"name":"RAG","optional":false},{"name":"Text-to-Speech","optional":false}],"status":"closed","first_seen_at":"2026-09-10T07:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-07T18:15:14Z","board_verified":false,"closed_at":"2026-10-07T18:15:14Z","days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This is a strategic role that translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results. They define conversational strategies, handle assessment, create conversation flows and scripts, and work together with CAI engineers to ensure high-quality implementations. This is someone who has expertise in LLM, Agentic AI, Knowledge AI, and NLU. They are able to implement bots across all these scenarios, including hybrid bots, making the right decisions regarding scope. The Conversational Designer understands all the requirements and challenges we face in the voice channel, as well as all the mandatory requirements to successfully implement a voicebot. The Conversational Designer is responsible for the continuous improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a seamless and scalable conversational experience across channels, use cases and knowledge base. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize impact.\nThis is a remote role, candidate must be located and eligible to work in Morocco.\nResponsibilities\nCollaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experience\nConducts assessments within the operation and with clients to identify needs and opportunities\nMap use cases and define the priorities based in impact, effort and feasibility, aligned with the client expectation and contract\nDevelops the Conversational AI strategy for projects\nDesigns conversational scenarios, flows, and dialogues for chatbots and voicebots\nCreates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectations\nImplement the bot on the CAI platform, implementing the flows, KB, etc\nParticipates in KPI analysis, generating qualitative insights and reports to inform project decisions\nSupports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvements\nDrives continuous improvement of the conversational experience and overall user satisfaction\nTrains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI Engineer\nOversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixes\nIntegrates client-approved changes and enhancements during project execution\nSkills and Qualifications\nFluent in written and spoken English (C1 level minimum)\nExperience in conversational design for chatbots and voicebots\nStrong knowledge in Conversational AI, LLM, Agentic AI and NLU\nStrong understanding of conversational UX and specificities of each channel: chat or voice\nAbility to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid bots\nUnderstanding of LLM functioning and RAG\nPerfect written and verbal communication\nAbility to explain and defend design choices and user experience strategies\nAbility to work in multicultural environment\nFamiliarity with conversational AI platforms (e.g. Cognigy)\nExperience with voice interfaces and speech technologies (STT/TTS)\nUnderstanding of multilingual conversational design\nKnowledge of analytics tools to track user interactions and performance\nAbout Us\nFoundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\n-","description_format":"text","description_chars":3997,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Morocco","iso":"MA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-04T11:45:01Z"},{"event":"close","at":"2026-10-07T18:15:14Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/foundever-conversational-designer","json_url":"https://alion.io/job/foundever-conversational-designer.json","meta":{"generated_at":"2026-10-09T01:20:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2131,"day_limit":5000,"remaining_today":2869,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6940},"rest":"https://alion.io/mcp/rest/get_company?id=6940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundever-conversational-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundever-conversational-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundever-conversational-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundever-conversational-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundever-conversational-designer"}]}