{"id":1826695,"url":"https://alion.io/job/foundever-customer-service-loyalty-advocate","title":"Customer Service Loyalty Advocate","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-20T07:00:00Z","employer_posted_date":"2026-09-20","last_verified_at":"2026-10-22T08:10:52Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Loyalty Advocate\nJoin our dynamic team at Foundever, where every interaction is an opportunity to make a difference!\nJob Overview\nJoin Foundever’s team in Las Vegas and be part of a fast-paced, customer-first environment where your support makes a real impact. You’ll help customers resolve service and technical concerns, strengthen loyalty through smart retention solutions, and deliver an experience that drives high satisfaction-while building a career with strong training and growth opportunities.\nLocation Requirements\nThis is an on-site role at: 420 E Pilot Rd, Las Vegas, NV 89119 and you Must live within 50 miles of the Las Vegas site\nWhy You Should Join Us\n$18/hr plus the opportunity to earn a performance bonus \nWork Monday to Friday and have weekends off! \n100% paid professional training \nComprehensive benefits: medical, dental, vision \nWellness benefits including Employee Assistance Program (EAP) \n401(k) with company matching \nPaid Time Off (PTO) \nEmployee discounts \nCareer growth: 93% of managers promoted within \nReferral bonus \nWhat We’re Looking For\n1+ year in a high-volume customer service and/or retention environment, handling complex customer needs.\n\nDemonstrated results delivering strong FCR and CSAT/NPS performance.\n\nHands-on technical support experience troubleshooting device/hardware, software applications, and network connectivity issues.\n\nExperience using CRM/ticketing systems to document interactions and track issues through resolution.\n\nKey Skills\nCustomer Communication: Ask thoughtful questions, set clear expectations, and summarize outcomes and next steps. \nOwnership & Reliability: Take accountability, follow through, and close loops with customers and internal teams. \nProblem Solving : Identify root causes, evaluate options, and choose practical solutions. \nAttention to Detail: Produce accurate documentation and spot inconsistencies that impact customer experience. \nCustomer Value Focused: Confidently present relevant options (e.g., upgrades, plan optimization, value-added services) in a customer-first way. \nIntegrity: Operate honesty, fairness, and sound business ethics. \nAbout Foundever\nFoundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\nMilitary Partners\nWe proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.\nEqual Opportunity Employment (EEO)\nFoundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.","description_format":"text","description_chars":3565,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-04T11:41:59Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.385,"p_room":0.35,"age_days":31,"expected_fill_days":15,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/foundever-customer-service-loyalty-advocate","json_url":"https://alion.io/job/foundever-customer-service-loyalty-advocate.json","meta":{"generated_at":"2026-10-22T14:59:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14466,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6940},"rest":"https://alion.io/mcp/rest/get_company?id=6940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundever-customer-service-loyalty-advocate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundever-customer-service-loyalty-advocate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundever-customer-service-loyalty-advocate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundever-customer-service-loyalty-advocate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundever-customer-service-loyalty-advocate"}]}