{"id":1826554,"url":"https://alion.io/job/foundever-customer-service-representative-2","title":"Customer Service Representative","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1374},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T07:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T22:08:23Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Customer Service Advisor\nSalary - Minimum 7500 per Month Plus Medical & Pension.\nLocation - Waterfront Cape Town.\nWorking Pattern - 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days) Hours will differ dependant on campaign opening times\nContract Type - Permanent\nYour working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and, with your drive, look to create your best moments.\nWhy work for Foundever?\nWe have launched our first site in Cape Town and would love for you to be the founders of the original South African teams.\nWith a customer service career at Foundever, you will continue to learn life-long skills through our top-notch paid training programmes, allowing you to develop and strive up the career ladder. As the founders in our new site the opportunity for growth and progression will be even greater.\nIf you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life pattern and competitive salary, we want to hear from you.\nWhat you’ll be doing\nWe work with a number of well known clients and we are looking for someone special who would like to deliver amazing customer service in a bustling contact centre. If you get a buzz from helping people find solutions and are naturally engaging then this is the job for you.\nWhat we do for you to achieve this\nWe will provide you with the training and support for you to develop the skills in providing solutions to customers’ concerns, engaging with your customers and solving their issues.\nYou will receive regular coaching and training, not only assisting you to achieve in your current role but also in preparing you for your next step within the organisation.\nKey Responsibilities\nOnce you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:\nListening to customer concerns and providing information, answers, or responses.\nObtaining and correctly capturing of customer information.\nReviewing and making changes to customer accounts where applicable.\nKeeping records of customer interactions.\nEnsuring customer satisfaction.\n Your Profile & Experience\nMinimum 6 months experience in a Hospitality environment\nMatric / Grade 12 (Essential)\nClear Criminal Record\nClear ITC Record\nThe essential skills we ask for are\nGood communication skills: the ability to clearly and effectively communicate with customers over the phone.\nEmpathy: the ability to understand and relate to the customer's perspective.\nPatience: the ability to remain calm and composed.\nAdaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.\nPositive attitude: the ability to remain positive and upbeat even during difficult customer interactions.\nAdvantageous: Knowledge of customer service best practices and call centre technology.\nEducation: Minimum Grade 12.\nBackground: A clear criminal background and credit check.\n If this really interests you\n...and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.\nWe look forward to receiving your application!","description_format":"text","description_chars":3454,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-04T11:41:59Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring 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