{"id":3826896,"url":"https://alion.io/job/foundever-customer-success-expert-fintech","title":"Customer Success Expert - Fintech","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kingston upon Thames, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28002,"max":null,"currency":"GBP","period":"month","gross":null,"usd_annual":452688},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Mailchimp","optional":false},{"name":"QuickBooks","optional":false}],"status":"live","first_seen_at":"2026-07-30T07:00:00Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-11-13T20:58:08Z","board_verified":true,"closed_at":null,"days_open":106,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":106},"description":"Foundever® and Intuit are excited to recruit for a Customer Success Expert at our location in Kingston upon Thames, just a few minutes’ walk from Kingston train station and the town’s shops, cafes and riverside.\nIf you’re seeking a new challenge that offers real career growth and a great work-life balance, and you have experience working in a contact centre, this could be the perfect opportunity for you…\nKey Details\nSalary: £28,002.00 per annum, paid monthly\nOpening Hours: Shifts between Monday to Friday, 08:00 to 19:00, and Saturday & Sunday, 09:00 to 18:00 (1 in 3 weekends)\nBenefits: Salary advance scheme, employee rewards platform, hybrid working opportunities post-probation\nContract Type: Permanent, full-time (37.5 hours per week)\nTraining: 4 weeks, fully paid\nLocation: Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ\nStart Date: 7th January 2027\nPlease note that we are unfortunately not able to offer sponsorship for this role.\nWhat will I be doing?\nAs a Customer Success Expert with Foundever® and Intuit, you’ll provide software and sales support to accountants, small business owners, and self-employed individuals using the QuickBooks product in the UK.\nYour role will be pivotal in delivering an outstanding customer experience for users of Intuit QuickBooks, empowering them to use their suite of online products in the most optimal way. As an Expert, you’ll live and breathe our values and become a customer ambassador that is passionate about creating a uniquely positive experience while eliminating customer friction.\nHaving an existing understanding of accounting software is an advantage, but not essential.\nWhat skills will I need to succeed?\nYou could be a great fit for this role if you have these skills and attributes:\nCustomer-Obsessed: You have a natural enthusiasm and passion for providing an outstanding customer experience to every customer, every time\nGrowth-Oriented: You can identify opportunities for up- and cross-selling where appropriate\nExcellent Communicator: You communicate clearly and concisely, with the ability to translate complex ideas into simple, easy-to-understand language\nActive Listener: You attentively listen to customers and understand their needs and concerns\nProblem Solver: You can quickly identify and resolve customer issues or complaints\nAdaptability: You adapt easily to different customer interactions and stakeholders, adjusting your communication style as needed\nTeam Player: You thrive working as part of a team, with colleagues and other support teams towards mutual goals\nWho are Foundever® and Intuit?\nFoundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\nIntuit is a global financial technology platform powering prosperity for over 100 million customers worldwide. With a mission to help individuals and small businesses thrive, they are the team behind trusted brands like TurboTax, Credit Karma, QuickBooks, and Mailchimp.\nWhy join Foundever®?\nAt Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge - we’re committed to ensuring you thrive every step of the way to create your best moments.\nIf you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!\nPlus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.\nHow to apply:\nCustomer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…\nIf your application is shortlisted, you can look forward to experiencing the following journey with us:\nIntro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!\nOnline Assessment: Complete our quick and simple online assessment, designed to test your problem-solving abilities and how you may approach some real-world customer scenarios.\nInterview and Roleplay: Attend an in-person interview and telephone roleplay with our Hiring Team.\nApply Now! We look forward to reviewing your application.\nFoundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.\nIf you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at . Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.\nThe personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.\n[ever] creative. [ever] committed. [ever] connected.\nfoundever.com | Create connection. 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