{"id":1827464,"url":"https://alion.io/job/foundever-cx-enablement-specialist-emea","title":"CX Enablement Specialist (EMEA)","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"EU AI Act","optional":false},{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-09-12T07:00:00Z","employer_posted_date":"2026-09-12","last_verified_at":"2026-11-10T03:31:08Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"About Foundever™\nFoundever™ is a global leader in customer experience (CX) solutions. With over 170,000 associates worldwide, we are the force behind the best experiences for more than 750 of the world’s leading and digital-first brands. Our innovative CX solutions, supported by advanced technologies and expert insights, are designed to meet the operational needs of our clients while delivering seamless experiences to customers at crucial touchpoints.\nJob Summary\nThe Practice Expert at Foundever is a specialist within the Digital Services Team, working under the direction of the Learning Tech Practice Manager. This role focuses on the hands-on implementation, configuration, and optimization of learning technology platforms - including AI coaching tools and performance enablement solutions - to deliver measurable business impact for internal stakeholders and clients. The Practice Expert collaborates closely with Project Management Teams and Enablement SMEs to embed best-practice methodologies into scalable learning solutions.\nJob Responsibilities\nLearning Technology Implementation & Support\nConfigure, administer, and maintain learning technology platforms including Centrical, Zenarate, LMS/LXP systems, and related tools \nSupport the rollout and upgrade of learning platforms across multiple sites or geographies, ensuring smooth adoption and minimal disruption \nTroubleshoot platform issues, coordinate with vendors on support matters, and escalate where needed \nMonitor system performance and usage data, providing recommendations for enhancements and improvements \nLearning Design & Content Development\nDesign and develop learning experiences using microlearning, gamification, simulation-based learning, and AI coaching methodologies \nTranslate business and client needs into effective learning technology solutions with clear objectives and measurable outcomes \nCollaborate with Enablement SMEs to ensure training content is optimized for learner engagement and platform effectiveness \nMaintain and organize content libraries, ensuring compliance with SCORM/xAPI standards and data architecture best practices \nCollaboration & Stakeholder Engagement\nWork in close coordination with the Practice Manager, PM Teams, and cross-functional partners to deliver high-quality learning solutions \nContribute to a culture of continuous learning, collaboration, and operational excellence \nCompliance & Documentation\nEnsure all learning technology activities comply with data privacy regulations (including GDPR and the EU AI Act) and internal company policies \nMaintain accurate and organized documentation for projects, system configurations, and compliance activities\nSkills & Competencies\nLearning Design & Analytics\nProficiency in instructional design techniques - microlearning, gamification, and simulation-based learning \nExperience translating business needs into practical learning technology solutions \nTechnical & Platform Expertise\nHands-on experience with Centrical (missions, KPIs, dashboards, coaching, user/data integration) \nWorking knowledge of Zenarate (scenario design, AI coaching, analytics) \nFamiliarity with major LMS/LXP platforms and integrations (APIs, SSO, HRIS, CRM) \nUnderstanding of SCORM/xAPI, content management, and learning data structures \nExposure to AI/ML-powered L&D tools and emerging EdTech trends \nProject & Collaboration Skills\nAbility to manage multiple tasks and platform workstreams simultaneously \nSolid communication and documentation skills, with comfort working across global, distributed teams \nFamiliarity with Agile or Lean working methodologies is a plus \nCompliance & Quality\nUnderstanding of EdTech compliance, data privacy principles, and accessibility standards (WCAG, UDL) \nProfessional Attributes\nAnalytical and detail-oriented, with the ability to synthesize insights from data \nAdaptable, curious, and passionate about emerging learning technologies \nStrong cross-cultural collaboration and interpersonal skills \nQualification - Experience & Education\nMinimum 2 years experience in a similar role\nPrevious experience of global engagements, EdTech background, or related technology services\nBachelors or Master’s Degree in EdTech if preferred\nPrior experience in Implementing Learning Solutions, strong problem solving, financial and strategic management skills\nExpertise in project and client management, global delivery, and operational excellence\nSpanish or French spoken and written language skills are beneficial\nWhat We Offer\nImpactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.\nProfessional growth. Continuous learning and development opportunities in a dynamic, remote work environment.\nCompetitive compensation. Attractive salary and benefits package.\n Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.","description_format":"text","description_chars":4923,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"Spanish","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-04T11:45:01Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.622,"p_room":0.28,"age_days":57,"expected_fill_days":26,"reasons":["conf:8","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/foundever-cx-enablement-specialist-emea","json_url":"https://alion.io/job/foundever-cx-enablement-specialist-emea.json","meta":{"generated_at":"2026-11-10T06:47:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15786,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6940},"rest":"https://alion.io/mcp/rest/get_company?id=6940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundever-cx-enablement-specialist-emea"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundever-cx-enablement-specialist-emea"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundever-cx-enablement-specialist-emea"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundever-cx-enablement-specialist-emea\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundever-cx-enablement-specialist-emea"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1827464}},{"tool":"search_jobs","arguments":{"company":"foundever.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1827464},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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