{"id":1826570,"url":"https://alion.io/job/foundever-director-it-vendor-management-office-vmo","title":"Director, IT Vendor Management Office (VMO)","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":95000,"period":"year","method":"role_seniority_country_cell","sample_n":52},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Edge AI","optional":false},{"name":"FinOps","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-29T07:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-20T19:42:01Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"About Us\nFoundever is one of the world’s leading customer experience (CX) companies, delivering outsourced sales, technical support, customer service, and other business processes for many of the world’s largest brands. Foundever securely connects brands with their customers millions of times each day in more than 60 languages, supported by approximately 150,000 associates across 45 delivery countries.\nJob Summary\nThe Director of the IT Vendor Management Office (VMO) is a strategic commercial leader who both sets the direction of Foundever’s global IT vendor management capability and personally drives its execution. As the single point of accountability between IT and its external suppliers, this leader owns the end-to-end commercial, performance, and governance relationship across the global IT vendor portfolio - software, cloud, telecommunications, hardware, infrastructure, and technology services, with the deepest hands-on ownership in infrastructure and telecom.\nThe Director will stand up the operating model and get hands on the work: leading major negotiations, running renewals as deliberate leverage events, enforcing service levels, and holding vendors accountable for outcomes. Partnering with IT, Finance, Procurement, Legal, Information Security, and business stakeholders, this leader optimizes technology spending, improves vendor performance, reduces commercial and operational risk, and ensures every third-party investment delivers measurable business value - translating it all into clear executive recommendations tied to P&L impact.\nPrimary Job Responsibilities\n\nVMO Operating Model & Governance\n\nOwn the model. Design, stand up, and run Foundever’s global IT VMO operating model - decision rights, policies, approval workflows, governance forums, and executive escalation paths - then drive adoption across IT.\nSet the standards. Establish consistent standards for vendor selection, onboarding, contracting, performance management, renewal, risk, and offboarding, including commercial, technical, security, and redundancy reviews.\nTiered governance. Run a tiered vendor-management framework - executive business reviews for strategic partners, operational reviews for the rest - with clear governance for strategic, preferred, and transactional vendors.\nBuild the team. Develop a high-performing VMO team and strengthen vendor-management capability across IT, building cost transparency by vendor, category, technology function, region, and cost center.\nTechnology Spend & Portfolio Optimization\n\nFull visibility. Establish comprehensive visibility into global third-party IT spend, contractual commitments, consumption, utilization, and total cost of ownership.\nHunt waste. Assess the portfolio to eliminate overlapping technologies, duplicate licenses, unused subscriptions, shelfware, fragmented purchasing, and unfavorable terms.\nRationalize. Develop and execute multi-year vendor and technology rationalization plans that reduce cost while protecting service performance and business continuity.\nProve it. Track negotiated savings, cost avoidance, realized benefits, and forward commitments in partnership with IT Finance, and feed clear vendor-spend analysis into annual planning, budgeting, forecasting, and cost-transformation.\nInfrastructure & Telecommunications Cost Management\nOwn the estate. Provide commercial oversight and hands-on management across telecom and infrastructure - connectivity, voice, carrier agreements, colocation, hosting, hardware, maintenance, and site-level services.\nOptimize consumption. Run portfolio reviews to surface underutilized services, redundant circuits, aging contracts, fragmented spend, and rate-optimization opportunities; partner with Network, Telecom, Cloud, and Infrastructure leaders to consolidate demand.\nLead the deals. Lead carrier and service-provider negotiations using market benchmarks, competitive alternatives, and Foundever’s global purchasing scale.\nNo surprises. Maintain forward-looking visibility into contract expirations, notice periods, minimum commitments, and renewals to prevent unplanned auto-renewals.\nVendor Commercial & Contract Management\nDrive negotiations. Lead commercial management of major IT vendor relationships - sourcing, renewals, pricing negotiations, benchmarking, contract restructuring, and competitive evaluations.\nContract lifecycle. Establish a contract lifecycle-management process and centralized inventory covering intake, approval, execution, obligations, pricing commitments, renewals, notice periods, risks, and termination.\nEvery renewal is a decision. Treat major renewals as deliberate, leverage-driven events - reassessing requirements, consumption, vendor performance, competitive alternatives, and commercial structure. No autorenewals, no lapses.\nPlaybooks. Develop commercial standards and negotiation playbooks covering pricing, volume flexibility, product substitutions, service levels, termination rights, price protections, renewal caps, and exit requirements.\nPartner to close. Work with Procurement and Legal to negotiate competitive agreements that address security, privacy, compliance, resilience, data ownership, business continuity, and transition.\n.\nVendor Performance & Relationship Management\nSingle point of accountability. Serve as the primary escalation point and relationship owner between internal IT/infrastructure teams and external providers.\nEnforce SLAs. Define, baseline, and enforce service levels, operational KPIs, risk indicators, and service credits; run quarterly business reviews, executive scorecards, and continuous-improvement plans.\nHold vendors accountable. Hold vendors to contractual commitments, service performance, remediation, innovation, and expected business outcomes; partner with IT Operations, SRE, and Problem Management to fix recurring vendor-related incidents at root cause.\nAct on underperformance. Drive corrective action plans and, where performance doesn’t improve, recommend renegotiation, competitive sourcing, or transition.\n\nVendor Risk, Compliance & Business Continuity\n\nLead IT TPRM (Third-Party Risk Management). Partner with Information Security, Enterprise Risk, Legal, Compliance, and IT Operations to assess and manage third-party technology risk.\nEnsure compliance. Ensure vendors meet Foundever’s security, privacy, resilience, regulatory, financial, and contractual requirements.\nWatch concentration. Maintain visibility into vendor concentration, financial stability, operational dependencies, geographic exposure, subcontractor risk, and end-of-life technology.\nGuarantee resilience. Ensure critical vendors maintain business-continuity, disaster-recovery, redundancy, and service-restoration capabilities, and establish remediation, monitoring, and escalation for material risks.\nBusiness Integration, M&A & Executive Reporting\n\nIntegrate transactions. Build a repeatable framework for assessing and rationalizing technology contracts and vendor obligations arising from acquisitions, divestitures, and business integrations; partner with Finance, Legal, Procurement, and IT Architecture to identify liabilities, integration costs, termination exposure, and consolidation opportunities.\nAdvise leadership. Serve as a trusted advisor to IT leadership on vendor strategy, technology economics, sourcing alternatives, and commercial risk.\nReport on health. Report regularly on portfolio health, savings delivered, renewal pipeline, vendor performance, contractual exposure, and rationalization progress.\nConnect to value. Translate complex commercial information into clear executive recommendations connected to business value and P&L impact, positioning the VMO as a strategic enabler.\nExperience & Qualifications\nREQUIRED\nAt least 12 years in IT vendor management, technology sourcing, procurement, IT finance, or contract management, including at least five years leading in a global or complex enterprise.\nDemonstrated experience establishing, transforming, or maturing a VMO or comparable technology-governance capability across multiple functions or geographies - and personally running it, not just directing it.\nProven record of delivering measurable savings, cost avoidance, and portfolio rationalization across software, cloud, telecommunications, infrastructure, hardware, or technology services.\nExtensive experience negotiating complex enterprise technology agreements, MSAs, and SLAs at scale, with strong command of strategic sourcing, contract lifecycle management, TCO analysis, commercial benchmarking, and vendor performance management.\nDirect ownership of infrastructure vendors - networking, telecom/carrier services, compute/systems, storage, and data center/colocation - with working knowledge of those domains.\nStrong financial acumen, executive presence, and communication skills across technical and executive audiences, with experience supporting M&A activity.\nPREFERRED\n\nExperience with contract lifecycle-management platforms (e.g., Coupa) and exposure to IT Asset Management / Software Asset Management tools.\nFamiliarity with Technology Business Management, FinOps, or other IT cost-transparency and optimization frameworks.\nExperience managing cloud and hybrid infrastructure vendors alongside traditional data center providers, in a global, distributed, technology-intensive, or business-services organization.\nKnowledge of telecommunications pricing, network service commercial structures, carrier agreements, and colocation markets.\nRelevant certifications (e.g., CTPRM, ITIL, PMP, CIPS) and a Bachelor’s degree in Business, Finance, IT, or Supply Chain; an MBA or advanced degree is preferred.\nWhat We Offer\nImpactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.\nProfessional growth. Continuous learning and development opportunities in a dynamic, remote work environment.\nCompetitive compensation. Attractive salary and benefits package.\nCollaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.","description_format":"text","description_chars":10079,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-04T11:41:59Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.429,"p_room":0.55,"age_days":20,"expected_fill_days":14,"reasons":["conf:4","velocity","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/foundever-director-it-vendor-management-office-vmo","json_url":"https://alion.io/job/foundever-director-it-vendor-management-office-vmo.json","meta":{"generated_at":"2026-10-20T23:51:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27499,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6940},"rest":"https://alion.io/mcp/rest/get_company?id=6940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundever-director-it-vendor-management-office-vmo"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundever-director-it-vendor-management-office-vmo"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundever-director-it-vendor-management-office-vmo"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundever-director-it-vendor-management-office-vmo\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundever-director-it-vendor-management-office-vmo"}]}