{"id":3304609,"url":"https://alion.io/job/foundever-employee-experience-officer","title":"Employee Experience Officer","company":{"id":6940,"name":"Foundever","domain":"foundever.com","url":"https://alion.io/company/foundever","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":90,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0.167,"time_to_fill_p50_days":18,"computed_at":"2026-11-02T06:13:15Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-25T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-25T00:00:00Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"About Us Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe were the team behind the best experiences for 800 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.\nSupporting 9 million customer conversations every day in 60 languages across 45 countries Foundever combines global strength and scale with the agile entrepreneurial approach of our founder-led culture enabling companies of all sizes and industries to transform their CX.\nJob Summary This role is responsible for managing and supporting the end-to-end onboarding process for new hires ensuring compliance with company policies and GDPR. Key responsibilities include creating employee profiles in the HR system coordinating relocation support for associates moving to Greece organizing induction days and serving as the primary point of contact for new employees. The position also involves cross-department coordination to ensure proper setup for both remote and onsite work environments delivering HR presentations activating employee benefits and handling various HR administrative tasks. Continuous process evaluation and improvement through critical thinking are essential to enhance the onboarding experience.\nPrimary Job Responsibilities Complete new hire onboarding / create their profiles on HR System\nEnsure all requested documentation is received and saved in compliance with company policies & GDPR\nSupport new Associates according with Foundever Standard Operating Procedures\nSupport Associates relocating to Greece by coordinating the issuing of their documents\nBeing a main point of contact for new members to secure a smooth welcome process\nComplete the Friday before calls to new hires\nCoordinate induction day for new members\nEnsure with Support departments (IT Asset Facilities Learning etc.) that Associate has necessary setup for a or Brick & Mortar environments\nDeliver the HR part of the induction day presentation to new hires\nEmphasize Foundever Benefits and Programs\nCoordinate the activation of the Foundever Benefits for new hires\nSupport HR administrative tasks\nContinuous Critical Thinking to evaluate current processes in place\nJob Summary:\nWe are seeking a passionate and driven Employee Experience Officer to join our team in this role you will be responsible for designing and delivering initiatives that enhance employee engagement wellness and satisfaction. From internal communication to wellness programs and corporate social responsibility (CSR) events you will play a key role in shaping a positive and engaging workplace culture for our Customer Support teams.\nKey Responsibilities:\nCreate update and maintain the company intranet (MAXConnect) content for Egypt.\nGather feedback and insights from associates to propose and implement improvement plans that enhance employee satisfaction.\nParticipate in global MAXProjects meetings and share local updates and best practices.\nIdentify and recruit Egypt-based MAXPerts and MAXInsiders to drive engagement and recognition.\nPlan manage and execute SitelFit wellness activities (virtual on-site and off-site).\nOrganize and support internal company events celebrations and recognition programs.\nCoordinate and implement CSR initiatives in alignment with company values.\nDesign and distribute event satisfaction surveys and analyze results for improvement.\nDevelop reports and presentations for senior management on employee engagement outcomes.\nPromote participation in the annual Employee Satisfaction Survey and drive communication campaigns around it.\nManage all internal communications to ensure clarity consistency and engagement across teams.\nQualifications and Requirements:\nEducation:\nBachelors degree in Education Marketing Human Resources or a related field.\nLanguage Proficiency:\nAdvanced English proficiency (written and spoken) C1 level or higher required.\nExperience:\nMinimum 1 year of experience in Employee Engagement or Internal Communication roles.\nMandatory experience in the Customer Support/BPO industry.\nKey Skills & Competencies:\nHigh level of self-motivation and accountability.\nStrong verbal and written communication skills.\nAbility to plan multitask and manage time effectively.\nStrong people orientation with a structured and proactive mindset.\nExcellent interpersonal and influencing skills.\nDependable reliable and capable of working with minimal supervision.\nComfortable interacting with employees at all levels.\nTechnical Skills:\nProficient in Microsoft Office (Word Excel PowerPoint Outlook).\nFamiliarity with survey tools intranet management and digital communication platforms.\n\nRequired Experience:\nUnclear Seniority","description_format":"text","description_chars":4839,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Wellness"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-27T00:51:00Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.826,"p_room":0.9,"age_days":8,"expected_fill_days":18,"reasons":["seen:8","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/foundever-employee-experience-officer","json_url":"https://alion.io/job/foundever-employee-experience-officer.json","meta":{"generated_at":"2026-11-02T23:56:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33548,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6940},"rest":"https://alion.io/mcp/rest/get_company?id=6940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffoundever-employee-experience-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffoundever-employee-experience-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffoundever-employee-experience-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/foundever-employee-experience-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffoundever-employee-experience-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3304609}},{"tool":"search_jobs","arguments":{"company":"foundever.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3304609},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}